Manager, UX Design Operations - Acton, MA or San Diego, CA (Hybrid)
Insulet Corporation
Summary
Passionate about combining cutting-edge technology with profound purpose? As a Manager, UX Design Operations you’ll help deliver the user-friendly solutions that give people with diabetes their freedom back, all while advancing your career in a supportive, mission-led organization.
Job description
Job Summary
Passionate about combining cutting-edge technology with profound purpose? As a Manager, UX Design Operations you’ll help deliver the user-friendly solutions that give people with diabetes their freedom back, all while advancing your career in a supportive, mission-led organization.
Responsibilities
- Lead and develop a team of UX designers and researchers supporting the Omnipod 5 sustaining portfolio.
- Own and continuously improve the UX operating model for the Omnipod 5 sustaining business.
- Establish scalable processes for UX intake, prioritization, resource allocation, capacity planning, and roadmap alignment.
- Develop and maintain operational frameworks that increase delivery predictability and team effectiveness.
- Drive standardization of UX workflows, tools, templates, documentation, and governance.
- Create and manage UX performance metrics and dashboards that demonstrate operational health and business impact.
- Lead continuous improvement initiatives to reduce inefficiencies, rework, and delivery bottlenecks.
- Partner with Product Management and Engineering leadership to align UX work with business priorities and release plans.
- Manage UX capacity forecasting, quarterly planning, and portfolio prioritization activities.
- Facilitate planning discussions to balance customer needs, business value, technical constraints, and regulatory commitments.
- Provide visibility into UX resource allocation, dependencies, risks, and delivery forecasts.
- Establish governance mechanisms that enable informed decision-making and prioritization.
- Define and evolve effective engagement models between UX and its cross-functional partners.
- Ensure UX processes and deliverables support medical device quality system requirements.
- Partner with Quality and Regulatory Affairs teams to maintain necessary usability, human factors, and design documentation.
Required Qualifications
- Bachelor's degree in Human Factors, Human-Computer Interaction, Design, Psychology, Engineering, Business, or related field.
- 8+ years of experience in UX Design, UX Research, Service Design, Design Operations, or related disciplines.
- 3+ years of people leadership experience managing UX teams.
- Experience building or scaling Design Operations practices.
- Proven success leading cross-functional initiatives within complex organizations.
- Strong understanding of UX methodologies, research practices, design systems, accessibility, and customer-centered design.
- Demonstrated expertise with resource planning, prioritization, operational management, and process improvement.
Preferred
- Experience in healthcare, medical devices, digital health, or other regulated industries.
- Experience supporting sustaining or post-market product development.
- Experience implementing UX metrics and operational performance measurement frameworks.
Requirements
- Bachelor's degree in Human Factors, Human-Computer Interaction, Design, Psychology, Engineering, Business, or related field.
- 8+ years of experience in UX Design, UX Research, Service Design, Design Operations, or related disciplines.
- 3+ years of people leadership experience managing UX teams.
- Experience building or scaling Design Operations practices.
- Proven success leading cross-functional initiatives within complex organizations.
- Strong understanding of UX methodologies, research practices, design systems, accessibility, and customer-centered design.
- Demonstrated expertise with resource planning, prioritization, operational management, and process improvement.
- Experience in healthcare, medical devices, digital health, or other regulated industries.
- Experience supporting sustaining or post-market product development.
- Experience implementing UX metrics and operational performance measurement frameworks.
Benefits
- Medical, Dental & Vision
- 401(k) Matching
- Paid Time Off
- Employee Wellness Programs
- Incentive Compensation
Company overview
Insulet Corporation (NASDAQ: PODD) is an innovative medical device company headquartered in Acton, Massachusetts, founded in 2000 with a mission to improve the lives of people with diabetes. The company specializes in developing, manufacturing, and marketing the revolutionary Omnipod Insulin Management System, which provides a unique alternative to traditional insulin delivery methods. The Omnipod system features a tubeless, disposable wearable Pod that delivers up to three days of continuous insulin without the need for needles or tubing. Insulet's flagship product, the Omnipod 5 Automated Insulin Delivery System, integrates with continuous glucose monitors to manage blood sugar levels automatically, eliminating multiple daily injections and fingersticks. With operations spanning 25 countries across North America, Europe, the Middle East, and Asia Pacific, Insulet has established itself as a global leader in diabetes management technology. The company employs between 1,001-5,000 professionals dedicated to advancing diabetes care through innovative medical device solutions.