Manager, Veeva CRM Platform - US-Remote-Based

Essential Duties and Responsibilities

Platform Strategy and Product Management

• Define the Veeva Vault platform vision and roadmap aligned with Amplity's Client Systems and Services strategy.
• Evaluate new Veeva capabilities and develop client-facing service offerings, including value, business impact, cost, resource needs, and implementation plans.
• Manage the feature backlog, release roadmap, and platform enhancement priorities.

Client Solution Delivery

• Lead solution design for new client implementations on Veeva Vault CRM and related products.
• Standardize implementation methodologies, deployment templates, solution designs, playbooks, and reusable accelerators.
• Build integrations, as needed, with other Client Systems service offerings, Amplity's client data lake, and analytics environment.

Platform Governance and Administration

• Establish governance for platform configuration, security, releases, compliance, and best practices.
• Ensure platform stability, quality, scalability, and operational consistency.
• Support administration, release management, optimization, and production support services.

Commercial and Medical Operations Enablement

• Design and support capabilities for territory management, targeting, alignment, customer master data, and field force effectiveness.
• Support Veeva Territory Designer, Veeva Align, and related commercial and medical operations workflows.
• Build a robust reporting model utilizing X-Pages and related reporting capabilities.

Managed Services Development

• Develop Amplity's Veeva managed services offering, including administration, release management, platform support, and optimization services.
• Create operating procedures, service-level expectations, documentation, and pricing model inputs.
• Partner with Client Services to promote Veeva managed services and provide online client-facing information, including release notes, operating procedures, and key platform updates.

Vendor and Partner Management

• Manage technical and product relationships with Veeva, implementation partners, and third-party service providers.
• Oversee vendor performance, issue resolution, and relationship management.

Release and Validation Management

• Coordinate Veeva releases, regression testing, user acceptance testing, and production readiness.
• Develop release plans, test strategies, validation documentation, and production readiness checklists.

Innovation and AI Strategy

• Evaluate emerging Veeva capabilities and AI-enabled features, including Vault AI, that may improve commercial execution and client value.
• Own the AI roadmap, innovation backlog, business cases, and pilot initiatives related to Veeva platform capabilities.

Stakeholder and Client Engagement

• Serve as the primary business-facing technology leader for Veeva solutions.
• Partner with Sales, Client Solutions, Commercial Operations, Medical Operations, and clients to align technology with business objectives.
• Develop and deliver executive presentations, client solution proposals, roadmap reviews, and stakeholder communications.

Operational Excellence, Budget, and Leadership

• Establish key performance indicators, support metrics, knowledge management, and continuous improvement initiatives for platform operations.
• Participate in annual budget planning and track spend against budget for assigned platform activities.
• Provide leadership, mentoring, coordination, and development support to assigned team members or project resources.
• Manage assigned projects, including scope, objectives, timelines, resources, reporting, execution, and value creation.

Primary Platform Responsibilities

• Veeva Vault CRM, including Commercial, Medical, Patient, Vault AI, and X-Pages.
• Veeva CRM, including legacy environments where applicable.
• Veeva ecosystem connected services, as applicable, including Network, OpenData, Engage, CLM, Approved Email, Align, Territory Designer, and Events Management.
• Microsoft Power BI.
• Microsoft Power Platform.
• Azure DevOps.
• Microsoft Teams and SharePoint.
• Freshservice Service Management Platform.

Integration Responsibilities

• Reporting and analytics platforms.
• Commercial data providers, such as IQVIA, Symphony, MedPro, and Definitive.
• Client data warehouses.
• Identity and access management.
• NICE CXone, where applicable.
• Patient hubs, client portals, and other integrations as determined.

Subject Matter Expertise

• Deep understanding of pharmaceutical commercial operations.
• Veeva CRM functional expertise.
• Commercial field force processes and Medical Affairs workflows.
• Territory management and alignment.
• Targeting and segmentation.
• CRM product management.
• Client consulting and solution design.
• Business process optimization and change management.

Technical and Product Expertise

• Veeva Vault CRM.
• Veeva Align.
• Veeva Network.
• CRM integrations and APIs.
• Power BI fundamentals.
• Working knowledge of SQL.
• Azure DevOps or other Agile delivery tools.

Leadership and Business Skills

• Product ownership.
• Project management.
• Vendor management.
• Cross-functional leadership.
• Strategic planning.
• Financial and commercial acumen.
• Team leadership and mentoring.

Required Experience

• A minimum of 8 years of experience in CRM, commercial platforms, or commercial technology within the pharmaceutical, biotechnology, life sciences, or healthcare industry. 12 years or more preferred.
• 5+ years of hands-on experience with Veeva CRM or Veeva Vault CRM, including Veeva Align, Network, Open Data, Engage, and Approved Email.
• Leading CRM implementations, platform administration, or managed services.
• Working with Commercial Operations, Sales Operations, or Medical Affairs organizations.
• Partnering with business stakeholders, technology teams, and external vendors.
• Supporting multiple pharmaceutical clients in a consulting, CRO, CSO, or client services environment.
• Building reusable implementation methodologies, playbooks, and service accelerators.
• Excellent written and verbal communication skills.
• Effective with executive-level and client-facing engagement.
• Strong client relationship management skills.
• Ability to translate business needs into practical, scalable technology solutions.
• Must be able to work within U.S. time zones, US Eastern and Central time zone residents preferred.
• Direct engagement with internal business partners, clients, and vendors is required.

Certifications

• Required: Veeva Vault CRM Administrator certification.
• Preferred: Vault AI and X-Pages certification or relevant experience.
• Preferred: Veeva Align certification or relevant experience.
• Preferred: Microsoft Certified: Power BI Data Analyst Associate.
• Preferred: Microsoft AI Fundamentals.