Manager, VELYS Clinical Utilization (Southeast)

Purpose

DePuy Synthes is shaping the future of digital surgery. As the VELYS ecosystem continues to expand, our competitive advantage is our ability to turn every installation into a successful, growing robotic program that delivers lasting value for surgeons, health systems, and patients. The Manager, VELYS Clinical Utilization, is a hands-on player-coach responsible for clinical excellence, launch execution, and leading VELYS Clinical Specialists (VCSs) within an assigned region.

Key Responsibilities

• Lead Clinical Excellence & Launch Execution: serve as senior clinical expert, lead assigned account launches, engage in pre-launch planning, translate regional priorities into clinical execution plans, run LEEP Launch on six-week rhythm, lead advanced troubleshooting and workflow optimization, maintain expert-level proficiency across VELYS Robotic-Assisted Solution (VRAS) TKA and UKA, VELYS Hip Navigation AI (VHN), and future digital applications.
• Lead & Develop VELYS Clinical Specialists: directly manage and develop a regional team of VCSs, provide performance feedback and development plans, coach through field observations, lead onboarding and advanced clinical training, own day-to-day clinical operations, lead Airtable CRM activity, identify high-potential VCSs, build culture of accountability and continuous improvement.
• Accelerate Surgeon Adoption & Utilization: use procedural trends, log file reviews, and field observations to identify adoption risk, help surgeons progress to independent robotic proficiency, partner with Sr. Manager and Utilization teams on recovery and conversion plans, maintain surgeon-level visibility, identify growth opportunities.
• Strengthen ISO Clinical Capability: equip qualified ISO partners to independently support workflows, transition mature accounts toward self-sufficiency, serve as trusted clinical resource.
• Partner with Customers & Across the Business: build trusted relationships with surgeons, OR teams, and hospital stakeholders, resolve clinical escalations, collaborate with Sales, Education, Marketing, Field Service, Utilization, and Commercial Operations, provide forward view of launch readiness and account health, communicate changes in customer support strategy.

Qualifications / Requirements

• Demonstrated expertise supporting complex robotic-assisted orthopedic procedures, with expert-level knowledge across robotic and digital surgery workflows and the VELYS ecosystem.
• Experience coaching and developing high-performing clinical professionals.
• Ability to balance direct customer engagement with people leadership and regional execution.
• Ability to influence surgeons, commercial partners, and hospital stakeholders without direct authority.
• Proficient at managing relationships and expectations with our Independent Sales Organization (ISO) network.
• Strong business acumen and understanding of capital technology adoption.
• Proactive ownership of log file reviews and platform adoption, translating procedural data into clear priorities and actions for your team.
• Proficiency with CRM, analytics, and automation, and curiosity about emerging technologies.
• Clear, direct communication that balances empathy with high accountability.
• Ability to travel up to 50% within the assigned region, and up to 60% overall in support of strategic launches, field coaching, surgeon education, utilization initiatives, and cross-regional clinical support.