Manhattan Superintendent
POSTGRADUATE CENTER FOR MENTAL HEAL
Summary
The Superintendent serves as the on-site operational leader, responsible for ensuring the safe, compliant, and efficient operation of an assigned residential building. Acting as the primary technical and operational authority, the Superintendent is expected to work independently, exercise sound judgment, and respond promptly and effectively to issues impacting safety, habitability, or overall building performance.
Job description
Job Scope
The Superintendent serves as the on-site operational leader, responsible for ensuring the safe, compliant, and efficient operation of an assigned residential building. Acting as the primary technical and operational authority, the Superintendent is expected to work independently, exercise sound judgment, and respond promptly and effectively to issues impacting safety, habitability, or overall building performance.
Essential Functions
Building Systems Ownership
The Superintendent is responsible for maintaining and safeguarding plumbing systems, minor electrical systems, boiler and heating systems, PTAC/HVAC units, fire alarm and life safety systems, doors, locks, and hardware, common areas and building perimeter.
- Independently perform routine plumbing and minor electrical repairs
- Conduct initial heating system diagnostics prior to vendor escalation
- Identify system vulnerabilities and proactively address risk conditions
- Prevent system failures through early detection and intervention
Preventative Maintenance & Building Condition
- Develop and maintain a structured preventative maintenance schedule
- Track completion of recurring maintenance (monthly, seasonal, annual)
- Conduct regular inspections of mechanical spaces, common areas, and exterior conditions
- Maintain organized, code-compliant mechanical rooms
- Ensure the building remains inspection-ready at all times
- Identify recurring issues and implement corrective strategies
Emergency Response & On-Site Accountability
The Superintendent is responsible for emergency response within their assigned building, including loss of heat, active water leaks or flooding, electrical hazards, fire alarm or life-safety system issues, severe weather impacts, and critical operational disruptions.
- Take immediate containment action
- Assess whether on-site response is required and report when necessary
- Perform initial diagnostics and stabilization efforts
- Escalate appropriately to leadership and vendors
- Document all actions taken
Work Order Management & Administrative Control
- Timely response to all maintenance requests
- Maintaining visibility over all open and pending work orders
- Prioritizing work based on safety, risk, and operational impact
- Closing work orders within established timeframes
- Ensuring 100% documentation completeness in closed work orders
- Actively manage backlog and prevent accumulation of unresolved work
Daily Operations Management & Task Prioritization
- Structuring and planning daily workflow
- Prioritizing competing demands (emergencies, work orders, vendors, inspections)
- Balancing reactive and scheduled work
- Coordinating access with tenants, staff, and vendors
- Ensuring operational continuity throughout the day
- Operate independently without requiring step-by-step direction
Vendor Coordination & Oversight
- Schedule vendors efficiently and confirm access in advance
- Coordinate tenant access and site readiness
- Verify Certificates of Insurance (COIs) prior to work
- Confirm completion and quality of vendor work
- Escalate major repair recommendations to leadership
- Track vendor performance and report issues
Communication & Reporting Discipline
- Provide clear and timely updates to supervisors
- Communicate status of ongoing work, delays, and escalations
- Draft building notices (water shutdowns, maintenance alerts, emergency notices)
- Maintain professional written and verbal communication
Digital Systems & Administrative Tools
- Work order systems (e.g. RealPage)
- Email communication (Outlook)
- Team communication platforms (Microsoft Teams)
- Basic tracking tools (Microsoft Planner, Excel, calendar, checklists)
- Document all work digitally and accurately
- Track tasks and recurring responsibilities using systems
- Maintain organized and accessible records
Inventory, Supplies & Operational Controls
- Maintaining appropriate stock of essential supplies
- Establishing and monitoring par levels
- Ordering supplies before stock depletion
- Verifying receipt of materials and services
- Supporting invoice validation
- Maintaining key control discipline
Requirements
- High School Diploma or equivalent required
- Technical or vocational training in building maintenance or related field preferred
- Minimum of five (5) years of experience in multi-unit residential maintenance or a Superintendent-level role required
- Demonstrated competency in plumbing, minor electrical work, and heating/boiler systems required
- Proven experience responding to building emergencies and executing preventative maintenance programs required
- Experience utilizing work order/property management systems and coordinating vendors required
- Familiarity with regulatory and compliance standards (DOB, FDNY, HPD) strongly preferred
Company overview
The Postgraduate Center for Mental Health is a specialized institution focused on advanced training and clinical services in the mental health field. As an academic and clinical organization, it provides postgraduate education, professional training, and clinical supervision for mental health practitioners including psychologists, psychiatrists, social workers, and counselors. The center combines educational programs with clinical practice, offering comprehensive mental health services to the community while serving as a training ground for mental health professionals. It plays a crucial role in bridging academic knowledge with practical clinical experience, ensuring that mental health practitioners receive advanced, specialized training in evidence-based therapeutic approaches. The organization contributes significantly to the mental health workforce development by preparing clinicians for complex clinical challenges and advancing professional standards in mental health care delivery.