Market Implementation Specialist
Scan.com
Summary
Scan.com is building America's national imaging network, connecting patients, providers, and payers to faster, better-value diagnostic imaging. The Market Implementation Specialist sits within the Implementation team, reporting to the Implementation Manager, and owns the operational coordination of every new market and Imaging Center (IC) launch.
Job description
What You Will Achieve in This Role
- Own the market and/or Imaging Center (IC) implementation coordination process, from kickoff through go-live and early stabilization for the operations teams.
- Build and maintain readiness checklists and go/no-go criteria for every launch.
- Act as the operational point of contact between Implementation and the teams being launched.
- Track launch timelines closely, flag risks and blockers early, and escalate before they become delays.
- Coordinate with Trainers, QA, and WFM to confirm training, quality monitoring, and staffing plans are in place before go-live.
- Run or support go-live day logistics, troubleshooting issues in real time.
- Maintain clear, up-to-date launch status reporting for leadership visibility.
- Document lessons learned after every launch and help turn them into playbook updates.
AI Requirements
This role is AI-Amplified: AI is part of your daily workflow for drafting, analysis, and research, and you know how to check its output and use it responsibly with sensitive data. You should be able to show concrete examples where AI made your work meaningfully faster or better, and you understand its failure modes.
What You Might Bring to the Table
- Experience coordinating launches, projects, or rollouts from planning through go-live.
- A track record of keeping multiple moving pieces on track without things slipping through the cracks.
- Experience building or following readiness checklists, project plans, or similar structured processes.
- Fluent in project management systems, such as Notion, Monday.com or AI-based tools to manage projects effectively.
- Comfort being the point of contact across several teams at once.
- Comfortable in building simple and easily digestible training manuals and SOPs.
- A proactive communicator who flags risk early rather than waiting to be asked.
- Detail-oriented and organized, but able to move fast when a launch timeline is tight.
Requirements
- Experience coordinating launches, projects, or rollouts from planning through go-live
- A track record of keeping multiple moving pieces on track
- Experience building or following readiness checklists, project plans, or similar structured processes
- Fluent in project management systems such as Notion, Monday.com, or AI-based tools
- Comfort being the point of contact across several teams at once
- Comfortable building simple and easily digestible training manuals and SOPs
- A proactive communicator who flags risk early
- Detail-oriented and organized, able to move fast when a launch timeline is tight
- AI-Amplified: uses AI daily for drafting, analysis, and research with responsible data handling
Benefits
- Medical, Vision & Dental Coverage
- Flexible Remote or Hybrid Work
- Personal Development Budget
- 28+ Days PTO & Wellbeing Days
- Paid Parental Leave
- 401(k) Retirement Plan
- Equipment Provided
- Atlanta Office Perks
Company overview
Scan.com is a pioneering digital health company that operates as a medical imaging intelligence platform, transforming the $500+ billion global diagnostic imaging market. Founded in 2017 in the United Kingdom by clinicians Dr. Khalid Latief and Jasper Nissim, the company has evolved from National MRI Scan into an international platform operating across the UK, USA, and Germany. Scan.com's mission is to democratize access to medical imaging by creating a transparent marketplace where patients can compare costs, locate nearby imaging centers, book scans, and access educational resources through a single platform. The company has built the UK's largest marketplace for self-pay MRI scans and is rapidly expanding to become the world's leading medical imaging platform. Backed by top-tier venture capital firms including Aviva Ventures, Oxford Capital, and YZR Capital, Scan.com has raised over $50 million in funding. The platform integrates fragmented imaging providers, payers, and technology into a seamless ecosystem, offering services ranging from MRI and CT scans to ultrasounds, X-rays, mammograms, and DEXA body composition scans. With a team of 201-500 employees and partnerships with over 150 private hospitals, Scan.com is revolutionizing how patients access diagnostic imaging while supporting clinicians with modern technology solutions.