Medical Assistant Apprentice Program, Primary Care

Job Summary

This is an entry-level, work-and-learn Medical Assistant Apprentice role that integrates classroom learning with supervised clinical training in a fast-paced ambulatory care environment. The program is a 40-hour per week commitment, with days for classroom instruction, clinical skills labs, and immersive on-the-job training within a community-based ambulatory practice. Apprentices will be matched to a practice location within the greater Boston area based on clinical needs, program requirements, and site availability. Upon successful completion of the entire 22-week program, the goal is for each apprentice to transition into a Medical Assistant role within the Mass General Brigham System.

This position is an entry-level, work-and-learn role that combines entry-level Medical Assistant work, classroom instruction, and supervised clinical training. The individual performs gradually increasing Medical Assistant responsibilities as they build skills through classwork and clinical training. This role supports healthcare teams by assisting with both clinical and non-clinical patient services under the direction of healthcare providers. Key responsibilities include taking vital signs, documenting patient information, scheduling appointments, and managing patient flow. This role involves direct interaction with patients to ensure their comfort and address concerns, as well as collaboration with physicians, nurse practitioners, and nursing staff to facilitate efficient care.

Essential Functions

• Interview patients to obtain medical information and measure their vital signs, weight, and height.
• Show patients to examination rooms and prepare necessary equipment for healthcare providers.
• Record patients' medical history, vital statistics, and test results in medical records.
• Perform general office duties, such as answering telephones, taking dictation, or completing insurance forms. Acts as a liaison with other departments and advocates for patients with a positive customer service approach.
• Collect blood, tissue, or other laboratory specimens, log the specimens, and prepare them for testing.
• Prepare treatment rooms for patient examinations, keeping the rooms neat and clean and supplies stocked.
• Clean and sterilize instruments and dispose of contaminated supplies.

Qualifications

Education: High School Diploma or Equivalent required. Can this role accept experience in lieu of a degree? No.

Experience: Healthcare or customer service experience 0-1 year preferred.

No experience? No problem! This program is designed for individuals who are passionate about healthcare and ready to learn. We provide the training, support, and hands-on experience needed to build a successful Medical Assistant career within Primary Care at Mass General Brigham!