Medical Assistant Certified II - Cardiology - Full-Time

Job Summary

The Medical Assistant Certified II provides direct and indirect patient care under the supervision of an RN, LPN, physician, nurse practitioner or physician assistant. In addition to clinical responsibilities of the Certified Medical Assistant, this role assumes a leadership position within designated physician clinics, ensuring smooth daily operations including scheduling, patient flow, and administrative support. The CMAII serves as a resource and mentor to other Medical Assistants, offering guidance on clinical activities and stepping in to assist teams when staffing needs arise. Within delegated authority, the CMAII addresses and resolves concerns to support both patients and staff.

This position is integral to a team-based model of care. Team members are trained to perform at the highest level permitted by Tennessee and Georgia state guidelines, coordinating patient care and supporting patients, families, and caregivers in self-management and behavior change. The CMAII also contributes to managing the practice's patient population, participates in quality improvement initiatives, and engages in ongoing performance evaluation to enhance care delivery and outcomes.

Department Position Summary

• Deliver age-appropriate care by applying the knowledge and skills required for patients served in the practice, including recognizing developmental stages, adapting communication styles, and tailoring interventions to the patient's age and condition.
• Apply principles of growth and development across the lifespan to guide clinical decision making, integrating physical, cognitive, and psychosocial changes into patient care.
• Assess and interpret patient data to identify age-specific needs and requirements, including gathering patient histories, reviewing vital signs, and analyzing clinical findings to determine appropriate care plans.
• Provide care in alignment with unit policies and procedures, ensuring compliance with organizational standards and regulatory requirements.
• Serve as a lead resource to other Medical Assistants, offering training, guidance, mentoring, and support in clinical activities.
• Oversee patient scheduling and clinic flow to maintain efficient daily operations, including coordination of appointment times, patient transitions between rooms, and optimization of patient and provider experience.
• Perform administrative tasks to support physician and clinic activities, such as managing medical records, preparing documentation, verifying insurance information, and ensuring accurate data entry.
• Address and resolve concerns within delegated authority, handling patient inquiries, resolving workflow disruptions, escalating matters when necessary, and ensuring problems are managed promptly and professionally.