Medical Assistant I - Psych, per diem

Job Summary

Under the direction of the Nurse Manager, the Medical Assistant works in the clinical setting providing direct and indirect service for patients and providers. The medical assistant works with the interdisciplinary health team in providing a wide variety of clinical, administrative and technical support functions in the delivery of healthcare in the Ketamine Infusion Unit. The Medical Assistant for the Ketamine Infusion Unit will also be cross-trained to perform the administrative responsibilities of the Patient Service Coordinator II.

Clinical Duties and Responsibilities

• Provides safe, compassionate patient care under the supervision of the Medical Director and licensed personnel (RNs).
• Facilitates flow of patients from waiting room to infusion chairs in a timely manner.
• Observes, reports and records vital signs, height and weight, pain level, and allergies as directed by the provider.
• Documents results in the patient's record (LMR).
• Monitors vital signs on patient receiving ketamine administration as per protocol.
• Promptly informs the MD, anesthesiologist, or staff nurse of any significant change in vital signs or acute symptoms.
• Conducts a brief focused assessment of the patient, including interval changes.
• Performs a variety of complex patient treatments and procedures according to standard policies and procedures.
• Physically prepares patients for and assists care providers with examinations and therapeutic procedures.
• Instructs and assists patients while getting infusions.
• Instructs patients and families for expectations in the clinic.
• Participates in daily operational activities necessary for a safe patient and staff environment.
• Maintains JACHO standards on the unit.
• Cares for medical equipment and supplies and monitors sterilization of appropriate equipment.
• Ensures patient safety.
• Escorts patients from waiting area to and from treatment areas.
• Rounds on patients routinely to assist with falls prevention.
• Aids patients with toileting (including escorting patients to and from bathroom to prevent patient falls).
• Assists with patient transfers (i.e. wheelchair to/from bed/stretcher; stretcher to/from bed) and bed positioning.
• Provides nutritional snacks for patients as appropriate.
• Collaborates with Medical Director to identify and meet learning needs.
• Attends educational programs to advance knowledge and skill.
• Adheres to the standards of required training.

Administrative Duties and Responsibilities (Patient Services Coordinator II)

• Cross trained to provide back up for all check in and checkout functions as outlined by the MGH/MGPO Front Desk Standards and Cadence Front Desk Check In User without Registration Training Track.
• Maintains confidentiality and privacy which is consistent with HIPAA guidelines.
• Provides basic information/instructions to patients regarding Hospital and practice procedures.
• Will arrange escort or interpreter services as needed.
• Is competent in the use of automated systems used on the unit.
• Basic understanding of Ambulatory Patient Tracking System.
• Knowledge of Voalte communicating system.
• Competence in scheduling patient appointments via Epic Hyperspace.
• Prints upcoming schedules for patient verification and confirmation.
• Performs the daily management of encounter form processing and reconcilement.
• Knowledge of scanning procedures and label printing.
• Ensures completeness of all encounter forms by the patient as required for processing.
• Remains current on any changing issues within the unit which affects initial patient flow.