Medical Assistant II
University of Maryland Medical System
Summary
Under direct supervision of the on-site provider, assists in the delivery of patient care. Performs delegated medical tasks, assists providers and nursing staff with patient care and may perform clerical duties. This position will utilize the electronic medical record (EMR) for documentation purposes. Fully participate in the day-to-day operations and patient flow and acts as a resource for Medical Assistant I.
Job description
Patient Experience
- Greets patients in courteous, friendly, respectful and professional manner
- Follows communication protocols and responds to customer questions/concerns/complaints
- Pursues service recovery when customer expectations have not been met
Clinical Duties
- Gathers and documents brief history and chief complaint in the medical record
- Completes and documents patient questionnaires, health screenings, and chief complaint in the EMR
- Acts as a clinical resource for Medical Assistant I
- Follows established practice workflows to facilitate efficiency and timely service
- Prepares patient for examination by the health care provider
- Performs and documents vital signs and risk screening; reports out of range values to the provider
- Assists provider with procedures
- Performs routine clinical testing including blood and urine specimen collection, vision testing, hearing screening, incentive spirometry, EKG, point of care testing, and vital signs
- Provides pre-printed patient education material as directed by the provider
- Performs high-level disinfection of equipment, instruments, and environment
- Stocks and restocks supplies and exam rooms
- Ensures equipment has a current clinical engineering sticker and is ready for use
- Provides care appropriate to patient populations served and is aware of social drivers of health
- Participates in medical assistant skill development and competency evaluation
- Participates in practice-based process improvement efforts
- Actively participates in clinic huddles and staff meetings
- Meets all competencies in medical assistant roles specific to the practice site
- May precept new medical assistants and students
- Administers select medications and injections under direct supervision of provider
- Assists in vaccination programs including giving injections and tracking data
Administrative Duties
- May assist with front desk operations including patient check in and check out, scanning and filing, patient phone calls, and fee disclosures
- Enhances the patient and family experience by informing of possible delays and remediating or escalating barriers
- Timely review of business communication such as In Basket, email, and telecommunications
- Plays active role in compliance with regulatory and practice/hospital policy requirements
- Maintains a safe environment of care and reports safety concerns
Additional Duties
- Participates in personnel skill and competency development and training as requested by practice manager
- Responsible for self-learning; attends educational offerings and in-services independently
- Performs other duties as assigned
- Travel may be required based on coverage needs
Requirements
- High school diploma or equivalent
- Completion of an accredited Medical Assistant program
- Current BLS certification
- Medical Assistant Certification preferred
- Previous experience using a business office suite such as Microsoft Office preferred
- Knowledge of medical terminology preferred
- Travel to other SMG locations may be required
Company overview
The University of Maryland Medical System (UMMS) is a comprehensive academic health system serving Maryland and the Mid-Atlantic region. As one of the largest healthcare providers in the state, UMMS operates multiple hospitals, specialty care centers, and community-based health services across Maryland. The system is anchored by the University of Maryland Medical Center in Baltimore, which serves as the flagship academic medical center and Level 1 Trauma Center. UMMS is deeply integrated with the University of Maryland School of Medicine, fostering a strong environment for medical education, research, and clinical innovation. The system provides a full continuum of care including primary care, specialty services, emergency medicine, and advanced surgical procedures. UMMS is renowned for its expertise in trauma care, cancer treatment, cardiac services, transplantation, and neurological care. Through its network of hospitals and affiliated physicians, the system delivers high-quality, patient-centered care while advancing medical knowledge through research and training the next generation of healthcare professionals.