Medical Assistant

Job Summary

Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations under close to general supervision. Performs basic clerical work and tasks that are repetitive and routine. Administrative duties related to patient visits including but not limited to phone calls, scheduling, check-in/check-out duties, and provider inbox filtering. Clinical duties related to patient visits including patient intake, vital signs, and procedure assistance. Actual job duties may vary by Department.

Essential Functions

• Perform routine administrative and clerical duties relating to a clinical service.
• Assist in minimally invasive procedures.
• Make patient appointments and maintain appointment records.
• Greet and assist patients.
• Perform patient intake including vital signs.
• Answer telephones, assist callers with routine inquiries, and schedule appointments.
• Process patient supplied forms and scan documents and imaging into patient medical record.
• Open and distribute mail or faxes.
• Document appropriately in electronic medical record per scope of practice.
• May be required to accept co-payments.
• Handles, screens and/or takes messages related to general patient inquiries, prior authorizations, referrals, and appointments.
• May monitor patients in waiting room and responds to any needs for information.
• Assists in patient flow processes.

Qualifications

Education: High School Diploma or Equivalent required. Can this role accept experience in lieu of a degree? No. Licenses and Credentials: BLS/CPR preferred. Experience: Healthcare office experience 0 year required, >1 year preferred.

Knowledge, Skills and Abilities

• Basic Proficiency with all Office Suite.
• Knowledge of general office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing.
• Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate.
• Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively.
• Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages.
• Managing one's own time and the time of others.
• Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.