Medical Assistant

Primary Tasks and Duties

Maintenance of a Safe and Functional Clinic Environment

• Performs clinic opening procedures at the start of each clinic day
• Performs exam room turnover between patients
• Performs terminal cleaning and restocking at the end of the day
• Maintains general facility integrity and cleanliness in accordance with environment of care standards
• Applies infection control practices including hand hygiene, isolation and masking requirements, cleaning, and sterilization procedures
• Participates in the maintenance of supply par level stocking and reordering
• Ensures clinical equipment and instruments are in good working order

Pre-visit Planning

• Reviews daily schedule and patient records for anticipated screening, needs, or other issues
• Ensures availability of required patient information required during the planned visit

Patient Flow Management

• Facilitates flow of the patient visit to maintain an on-time patient schedule
• Greets patient and family members applying customer service standards
• Performs complete patient rooming process including documentation of general and age specific data, vital signs, and other measurements
• Ensures pre-visit documentation for provider to complete the visit
• Complete medication reconciliation and pend refills as needed
• Follow up on overdue labs per policy
• Listens to provider's voicemail at the beginning of every shift, midday and one hour before the end of each shift and returns all calls to the patient

Medical Assisting During Patient Visit

• Assists medical provider with patient examinations, treatments, tests, and procedures utilizing appropriate clean or sterile techniques
• Documents accurately according to PCHM standards
• Reinforces instructions and ensures patient is provided with an after visit summary
• Provides reinforcement and instructs patient and/or family regarding follow-up for continued testing, referrals, and next visit
• Schedules patient for next visit as directed

Medication Administration

• Administers ordered injections and immunizations in accordance with policy and procedure
• Documents medication administration in accordance with policy and procedure
• Ensures immunization information properly reflected in the Wisconsin Immunization Registry
• Properly obtains and constitutes medications and vaccinations from medication room/area ensuring documentation of appropriate sign-out
• Completes daily checks for medication and sample drug outdates

Diagnostic Testing

• Assisting with and perform diagnostic testing
• Obtains specimens for routine laboratory procedures, such as urinalysis and simple blood tests and cultures
• Assist in collection of specimens during medical procedures
• Labels and prepares specimens for shipping
• Performs approved point of care tests
• Performs TB tests
• Obtains 12 Lead EKGs
• Participates in CLIA and OSHA compliance and monitoring
• Perform visual acuity tests
• Assist with audiometric testing

Effective Teamwork and Communication

• Actively participates in daily huddles to plan activities and resources for the day
• Participates in pre-visit planning activities with assigned provider, RNCC, and other care team members
• Communicates anticipated bottlenecks and delays in the daily schedule; works with team to adapt to get back on track

Secondary Tasks and Duties

• Participation in quality improvement and management activities
• Work on KCHC Quality Collaborative, as needed
• Understand procedure and diagnosis coding
• Keep medical records in accordance with procedures and forms
• Follow principles of medical ethics for medical assistant and maintain patient confidentiality
• Recognize and use medical terminology
• Additional duties as assigned