Medical Assistant - Population Health - 141194
San Diego Supercomputer Center
Summary
Population Health Services Organization has a Complex Case Management and UCSD at Home team. We provide RN Case Managers, Social Workers, Care Navigators and providers to high-risk home-confined patients throughout San Diego County. The Medical Assistant will help support our team of NPs, MDs, RNs, and Social Workers in scheduling, escalating issues, care coordination and community resources.
Job description
This position requires exceptional telephonic skills, including high volume of telephonic outreach to engage patients into Population Health programs. The Medical Assistant will work within UCSD's Home Program and support our Emergency Department to Home Program with scheduling and help providers with orders and communication. This position will be a hybrid of remote and in-office work.
This Medical Assistant will need to possess a strong background in having worked in a clinic, hospital, or nursing home setting, helping providers with orders and referrals and be able to gather an intake and have a sense of when to escalate any issues to an RN that may arise during the day.
The Medical Assistant performs work which requires specific knowledge and training in patient care duties within business and professions code of the State of California and/or the regulations The Joint Commission (TJC).
Responsibilities
- Scheduling of patient appointments and associated patient system screens
- Accurate billing
- Environmental care functions
- Equipment/supply management
- Cleaning/disinfecting the environment
- Support multiple providers per day and work with 20+ different providers per month
- Ensure patients have their follow up appointments scheduled in a timely manner
- Telephonic outreach and patient intake
- Escalate issues to RN as needed
- May involve home visits as needed
The position requires initiative, the ability to prioritize demands and the ability to work in a team environment. Previous experience with lab work, vital signs, medical terminology, medical record documentation, and patient interaction are critical to this role.
Requirements
- Certified Medical Assistant (CMA) OR Certificate of completion of a Medical Assistant training program
- BART or BLS at time of hire with commitment to get BART within six (6) months of hire date
- Minimum one (1) year of experience as a Medical Assistant
- Minimum one (1) year of referral coordination experience
- Knowledge of medical terminology, online scheduling, universal precautions, and proper use of body mechanics
- Strong background working in a clinic, hospital, or nursing home setting
- Exceptional telephonic skills
- Must have access to reliable transportation
- Weekends and holidays may be required
- Must be able to work various hours and locations based on business needs
Benefits
- Medical, Dental & Vision
- Retirement plan
- Paid time off
- Sick leave
- Holidays
Company overview
The San Diego Supercomputer Center (SDSC) is a world-renowned research institute and a leader in high-performance computing, data-intensive computing, and computational science. Established in 1985 and located at the University of California, San Diego, SDSC serves as a national resource for computational science and engineering. The center operates some of the most powerful supercomputers in the world, including Expanse and Voyager, which support thousands of researchers across diverse scientific domains. SDSC specializes in developing innovative computational tools, data management solutions, and advanced cyberinfrastructure that enable groundbreaking research in fields such as genomics, climate science, astrophysics, and biomedical research. As a key component of the National Science Foundation's cyberinfrastructure ecosystem, SDSC provides essential computational resources, expertise, and training to the national research community. The center's interdisciplinary approach combines computer science, domain science, and engineering to solve complex scientific challenges and advance computational methodologies.