Medical Assistant - Primary Care

Primary Tasks and Duties

Maintenance of a Safe and Functional Clinic Environment

• Performs clinic opening procedures at the start of each clinic day to ensure it is prepared for the planned patient care.
• Performs exam room turnover between patients to ensure the room is clean, and contains equipment and supplies required for the next scheduled visit.
• Performs terminal cleaning and restocking at the end of the day and as needed based on volume.
• Maintains general facility integrity and cleanliness in accordance with environment of care standards.
• Applies infection control practices including but not limited to hand hygiene, isolation and masking requirements, cleaning, and sterilization procedures.
• Participates in the maintenance of supply par level stocking and reordering.
• Ensures clinical equipment and instruments are in good working order and maintained in accordance with manufacturer recommendations.

Pre-visit Planning

• Reviews daily schedule and patient records for anticipated screening, needs, or other issues to be addressed during the visit.
• Ensures availability of required patient information required during the planned visit. Collects information that is missing before the provider visits.

Patient Flow Management

• Facilitates flow of the patient visit to maintain an on-time patient schedule and efficiency of care for scheduled appointment length and purpose.
• Greets patient and family members applying customer service standards in all interactions. Ensure privacy and comfort in preparation for the provider visit.
• Performs complete patient rooming process including documentation of general and age specific data, vital signs, and other measurements.
• Ensures pre-visit documentation for provider to complete the visit based on screenings or other requirements.
• Complete medication reconciliation and pend refills as needed.
• Follow up on overdue labs per policy.
• Listening to provider’s voicemail at the beginning of every shift, midday and one hour before the end of each shift. Responsible for returning all calls to the patient to answer their concerns or if unable to answer patient concerns, bring them to provider or RNCC.

Medical Assisting During Patient Visit

• Assists medical provider with patient examinations, treatments, tests, and procedures utilizing appropriate clean or sterile techniques.
• Documents accurately according to PCHM standards.
• Reinforces instructions and ensures patient is provided with an after visit summary.
• Provides reinforcement and instructs patient and/or family regarding follow-up for continued testing, referrals, and next visit.
• Schedules patient for next visit as directed.

Medication Administration

• Administers ordered injections and immunizations in accordance with policy and procedure.
• Documents medication administration in accordance with policy and procedure.
• Ensures immunization information properly reflected in the Wisconsin Immunization Registry.
• Properly obtains and constitutes medications and vaccinations from medication room/area ensuring documentation of appropriate sign-out.
• Completes daily checks for medication and sample drug outdates. Documents on designated form.

Diagnostic Testing

• Assisting with and perform diagnostic testing.
• Obtains specimens for routine laboratory procedures, such as urinalysis and simple blood tests and cultures.
• Assist in collection of specimens during medical procedures.
• Labels and prepares specimens for shipping.
• Performs approved point of care tests.
• Performs TB tests.
• Obtains 12 Lead EKGs.
• Participates in CLIA and OSHA compliance and monitoring.
• Perform visual acuity tests.
• Assist with audiometric testing.

Effective Teamwork and Communication

• Actively participates in daily huddles to plan activities and resources for the day.
• Participates in pre-visit planning activities with assigned provider, RNCC, and other care team members.
• Communicates anticipated bottlenecks and delays in the daily schedule; works with team to adapt to get back on track.

Secondary Tasks and Duties

• Participation in quality improvement and management activities.
• Work on KCHC Quality Collaborative, as needed.
• Understand procedure and diagnosis coding.
• Keep medical records in accordance with procedures and forms.
• Follow principles of medical ethics for medical assistant and maintain patient confidentiality.
• Recognize and use medical terminology.
• Additional duties as assigned.