Medical Assistant, Primary Prompt Care

Job Summary

Our Prompt Care office is located at 10 Members Way in Dover, NH. We provide convenient, appointment-based, same-day care for adults and children ages three months and older who are part of the Wentworth Health Partners network. Our board-certified providers treat a variety of minor illnesses and injuries when patients’ primary care providers are unavailable.

Our small, collaborative team includes six providers and five clinical team members, with an average daily volume of 45–50 patients.

Office Hours

• Monday–Thursday: 8:00 AM–7:00 PM
• Friday: 8:00 AM–5:00 PM
• Saturday: 8:00 AM–2:00 PM (one Saturday every five weeks)

Schedule Requirements

• Full-day Friday availability is required.
• Some scheduling flexibility is available Monday through Thursday.
• Team members typically flex six hours during the week they work Saturday.
• Holiday coverage is required for six of MGB’s ten observed holidays.

This role supports healthcare teams by assisting with both clinical and non-clinical patient services under the direction of healthcare providers. Key responsibilities include taking vital signs, documenting patient information, scheduling appointments, and managing patient flow. This role involves direct interaction with patients to ensure their comfort and address concerns, as well as collaboration with physicians, nurse practitioners, and nursing staff to facilitate efficient care.

Does this position require Patient Care? Yes

Essential Functions

• Interview patients to obtain medical information and measure their vital signs, weight, and height.
• Show patients to examination rooms and prepare necessary equipment for healthcare providers.
• Record patients' medical history, vital statistics, or information such as test results in medical records.
• Perform general office duties, such as answering telephones, taking dictation, or completing insurance forms. Acts as a liaison with other departments and advocates for patients with a positive customer service approach.
• Collect blood, tissue, or other laboratory specimens, log the specimens, and prepare them for testing.
• Prepare treatment rooms for patient examinations, keeping the rooms neat and clean and supplies stocked.
• Clean and sterilize instruments and dispose of contaminated supplies.