Summary

Munson Healthcare is a comprehensive regional healthcare system serving northern Michigan and the surrounding areas. As a leading healthcare provider in the region, Munson Healthcare operates multiple hospitals, medical centers, and outpatient facilities across a 25-county service area. The system is anchored by Munson Medical Center in Traverse City, which serves as the region's tertiary referral center and Level II Trauma Center. Munson Healthcare provides a full spectrum of medical services including primary care, specialty care, emergency services, surgical services, cancer care, heart and vascular services, women's health, and behavioral health services. The organization is committed to delivering high-quality, patient-centered care while also focusing on community health initiatives and preventive care programs. With a strong emphasis on clinical excellence and innovation, Munson Healthcare collaborates with academic medical centers and participates in clinical research to bring advanced medical treatments to the communities it serves. The healthcare system plays a vital role in the regional economy and public health infrastructure of northern Michigan.

Job description

A Day in the Life

As a Medical Business Associate (Receptionist), you are the first point of contact for patients & their families. Your personal interaction and efficiency start the path for an exceptional experience of care, wellness, and healing.
You will obtain/verify all required patient and insurance information and enter the information into the registration system in an accurate manner.
You will schedule patient appointments which may include return office visits, referrals, diagnostic testing/procedures.
You will set the tone for the visit! You will greet patients professionally in person and over the telephone and respond effectively to patients and their families.

What's Required

High school graduate or GED
6 months to 1 year Customer Service experience required. Usually achieved by previously working with the public with minimal supervision.
Proficient in typing, Windows, and experience with multiple computer systems.

What's Required - Specialist

High school graduate or GED. Associate Degree Preferred
A minimum of two (2) years' experience as a Medical Practice Business Associate or working in a similar healthcare role.
Proficient in typing, Windows, and experience with multiple computer systems.

Requirements

High school graduate or GED
6 months to 1 year Customer Service experience required
Proficient in typing, Windows, and experience with multiple computer systems
Associate Degree Preferred
A minimum of two (2) years' experience as a Medical Practice Business Associate or working in a similar healthcare role

Benefits

Sign-on bonus
Paid time off
Employee discounts
Retirement counseling
Wellness platform

Company overview

Munson Healthcare is a comprehensive regional healthcare system serving northern Michigan and the surrounding areas. As a leading healthcare provider in the region, Munson Healthcare operates multiple hospitals, medical centers, and outpatient facilities across a 25-county service area. The system is anchored by Munson Medical Center in Traverse City, which serves as the region's tertiary referral center and Level II Trauma Center. Munson Healthcare provides a full spectrum of medical services including primary care, specialty care, emergency services, surgical services, cancer care, heart and vascular services, women's health, and behavioral health services. The organization is committed to delivering high-quality, patient-centered care while also focusing on community health initiatives and preventive care programs. With a strong emphasis on clinical excellence and innovation, Munson Healthcare collaborates with academic medical centers and participates in clinical research to bring advanced medical treatments to the communities it serves. The healthcare system plays a vital role in the regional economy and public health infrastructure of northern Michigan.