Medical Coder/Educator
Sisters of Mercy Urgent Care DBA Mercy Urgent Care
Summary
Mercy Urgent Care is seeking a Medical Coder/Educator to support the integrity of our revenue cycle and ensure accurate, compliant coding for urgent care and occupational health services. This role is ideal for an experienced coder who enjoys accuracy, problem-solving, education, and collaboration within a fast-paced mission-driven healthcare environment.
Job description
You'll work closely with providers, billing, and revenue cycle teams to ensure documentation supports coding, payer requirements are met, and reimbursement is optimized—all while maintaining the highest standards of compliance.
About the Role
As our Medical Coder/Educator, you'll code accurately and help our providers and staff document and code better. You'll audit for trends, turn findings into practical training, and partner with our billing specialists to resolve denials. You'll report to our Lead Medical Coder & Credentialing Specialist. This role is primarily office-based, with some travel between clinics in Western North Carolina.
What You'll Do
- Assign diagnosis and procedure codes for outpatient and professional services
- Review provider documentation for completeness and payer compliance
- Perform coding audits and resolve edits and denials promptly
- Develop and deliver training on documentation and coding for providers, clinical staff, and coders
- Support providers with E/M coding, HCC risk adjustment, and quality metrics documentation
- Track and report accuracy rates, audit findings, and education activity
- Assist with external audits and corrective action plans, in line with HIPAA, CMS, and OIG guidelines
What You Bring
- CPC, CCS, or CPMA certification
- 3-5 years of medical coding experience in a clinical or urgent care setting
- Expert knowledge of CPT, ICD-10-CM, and HCPCS Level II
- Proficiency with athenaOne or a comparable EHR/practice management system
- Ability to interpret payer policies and LCD/NCD guidelines
- Strong communication skills a must, with the ability to explain coding concepts to non-clinical staff
- CDEO certification, a degree in Health Information Management or a related field (experience may substitute), and prior experience training clinicians or staff preferred
Requirements
- CPC, CCS, or CPMA certification
- 3-5 years of medical coding experience in a clinical or urgent care setting
- Expert knowledge of CPT, ICD-10-CM, and HCPCS Level II
- Proficiency with athenaOne or a comparable EHR/practice management system
- Ability to interpret payer policies and LCD/NCD guidelines
- Strong communication skills a must, with the ability to explain coding concepts to non-clinical staff
- CDEO certification, a degree in Health Information Management or a related field (experience may substitute), and prior experience training clinicians or staff preferred
Benefits
- 403(b) Matching
- Medical, Dental & Vision
- Employee Assistance Program
- Volunteer Time Off
- Paid Time Off
- Professional Development
Company overview
Mercy Urgent Care, operating as Sisters of Mercy Urgent Care, is a healthcare provider organization founded in 1985 that operates multiple urgent care centers across Western North Carolina and surrounding regions. As a sponsored ministry of the Sisters of Mercy, the organization provides high-quality, affordable, and convenient medical care for non-life-threatening illnesses and injuries through its network of eight urgent care facilities. The company serves approximately 80,000 patients annually and has treated over one million patients since its inception. Mercy Urgent Care offers comprehensive services including treatment for common illnesses, occupational medicine, pre-employment physicals, DOT physicals, and workplace injury management. The organization maintains a strong commitment to its Mercy mission values, providing care regardless of patients' ability to pay and operating with a focus on community service and compassionate healthcare delivery. With an average wait time of just 16 minutes, the company emphasizes efficient, patient-centered care delivered by licensed medical professionals across its multiple locations.