Medical Device Sales (DME)/Patient Advocate
CSL
Summary
The Medical Device Sales/Patient Advocate is a full-time, remote outside sales role covering the Greater Chicago Area and/or Northwest Indiana including areas in Illinois/South Chicago. This position is responsible for growing patient referrals for our pressure ulcer support surface products, educating patients, families, and clinical teams about Air Fluidized Therapy and other pressure support surfaces, including the benefits and appropriate use of AFT beds in the home setting.
Job description
Role Description
The Medical Device Sales/Patient Advocate is a full-time, remote outside sales role covering the Greater Chicago Area and/or Northwest Indiana including areas in Illinois/South Chicago. This position is responsible for growing patient referrals for our pressure ulcer support surface products, educating patients, families, and clinical teams about Air Fluidized Therapy and other pressure support surfaces, including the benefits and appropriate use of AFT beds in the home setting.
- Manage your territory to support growing our footprint with clinical providers for new patient referrals
- Manage patient inquiries
- Coordinate insurance eligibility and documentation
- Support the delivery, setup, and follow-up of AFT equipment
- Build relationships with healthcare providers and referral sources
- Conduct in-person visits
- Advocate for patients to ensure they receive appropriate therapy
- Track cases and maintain accurate records
- Collaborate with internal teams to support operational efficiency and high-quality patient outcomes
Requirements
- Strong communication and customer service skills
- Critical thinking skills to navigate insurance processes and resolve complex situations
- Foundational knowledge of medicine or clinical concepts related to wound care and pressure injuries
- Relevant experience in medical device sales, durable medical equipment sales, home health, or patient advocacy preferred
- Ability to work remote in the assigned geographical area, manage multiple cases, and maintain accurate documentation in electronic systems
- Comfortable engaging with diverse patient populations and clinical teams in a professional, empathetic manner
- Valid driver's license and reliable transportation for local travel
- Associate's or Bachelor's degree in healthcare, business, or a related field preferred but not required; equivalent experience considered
Company overview
CSL Limited is an Australian multinational specialty biotechnology company that researches, develops, manufactures, and markets products to treat and prevent serious human medical conditions. Founded in 1916 as Commonwealth Serum Laboratories, CSL has grown to become the world's fifth largest biotechnology company with operations in over 35 countries. The company specializes in blood plasma derivatives, vaccines, antivenoms, and cell culture reagents used in medical and genetic research applications. CSL operates through several key divisions including CSL Behring (focusing on rare and serious diseases), CSL Seqirus (one of the world's largest influenza vaccine providers), CSL Plasma, and CSL Vifor. With over 32,000 employees globally, CSL maintains a strong R&D pipeline and has invested over US$3.3 billion in research and development over the past five years. The company is publicly traded on the Australian Securities Exchange and has its global headquarters in Parkville, Melbourne, Australia.