Medical Device Technician
Reliable Respiratory
Summary
The MDT is responsible for providing support for Respiratory Therapist services including delivering, setting up, and maintaining specialized respiratory products and other equipment for patients in their home.
Job description
Duties and Responsibilities
- Provide technical support to Massachusetts patients with CPAP, BIPAP, and other sleep equipment for sleep apnea related diagnoses.
- Equipment includes: Luna G3 APAP and ResMed APAP, Luna 3B BPAP and ResMed BPAP, mask fitting, oxygen concentrators and regulators.
- Provide telehealth instruction to Massachusetts patients and/or caregivers on the proper use of certain equipment and/or respiratory care procedures—escalating to a Respiratory Therapist as appropriate.
- Serve as a liaison between the patient and other members of the health care team as required.
- Participate in mandatory in-services and other trainings as scheduled.
- Participate in ongoing education and training sessions regarding respiratory patient care.
- Keep all financial and patient information confidential, in accordance with company mandate and HIPAA security standards.
- Coordinate with the Customer Success team on scheduling patient visits and equipment set-up.
- Develop good working relationships with the patients and their families.
- Follow proper company policies and procedures and ensure timely documentation.
- Participate in the on-call rotation as needed.
- Under Massachusetts General Law 112 23V (e), complete 500 hours under the direct supervisor of a Massachusetts Licensed Respiratory Therapist.
Basic Qualifications
- Must be eligible to work in the United States and not require work authorization from us now or in the future.
- Valid US driver’s license with no more than 2 moving violations or at fault accidents within the last 3 years.
- 18 years of age or older.
- 1 year of customer service experience.
- Experience with respiratory equipment preferred.
- Efficient skills utilizing a PC/iPad/software for email, documentation, notes etc.
Required Skills
- Effective and professional verbal and written communication abilities
- Great customer service skills
- Professional computer experience (especially Microsoft Office Suite)
- Ability to work independently to investigate and make decisions
- Strong attention to detail
- Outstanding organizational skills
- Ability to prioritize and complete work amidst interruptions in a busy work area
- Ability to comply with guidelines both internal and industry-imposed
- Bilingual in English and Spanish preferred
Requirements
- Must be eligible to work in the United States and not require work authorization now or in the future
- Valid US driver’s license with no more than 2 moving violations or at fault accidents within the last 3 years
- 18 years of age or older
- 1 year of customer service experience
- Efficient skills utilizing a PC/iPad/software for email, documentation, notes
- Effective and professional verbal and written communication abilities
- Great customer service skills
- Professional computer experience (especially Microsoft Office Suite)
- Ability to work independently to investigate and make decisions
- Strong attention to detail
- Outstanding organizational skills
- Ability to prioritize and complete work amidst interruptions in a busy work area
- Ability to comply with guidelines both internal and industry-imposed
- Complete 500 hours under the direct supervisor of a Massachusetts Licensed Respiratory Therapist
Company overview
Reliable Respiratory is a specialized medical equipment company focused on providing respiratory care products and solutions to healthcare providers and patients. The company operates in the medical device sector with a particular emphasis on respiratory therapy equipment, oxygen delivery systems, and related consumables. As a key player in the respiratory care market, Reliable Respiratory likely offers a range of products including nebulizers, CPAP machines, oxygen concentrators, ventilators, and associated accessories that support patients with respiratory conditions such as COPD, asthma, sleep apnea, and other pulmonary disorders. The company serves both clinical settings and home healthcare environments, providing essential equipment that enables effective respiratory therapy and improves patient quality of life. With the growing prevalence of respiratory diseases and increasing demand for home-based care solutions, Reliable Respiratory plays a crucial role in the healthcare ecosystem by ensuring reliable access to respiratory equipment and supplies. The company's focus on respiratory-specific medical devices positions it as a specialized provider in a critical segment of the healthcare industry.