Medical Director, Inpatient Clinical Operations (DOM AMCs)
Mass General Brigham
Summary
This Medical Director of Inpatient Clinical Operations is a .2 FTE role that focuses primarily on optimizing capacity, clinical throughput, and cross-system alignment under the Vice Chair of Inpatient Clinical Operations in the Department of Medicine (DOM). Reports to the Vice Chair of Inpatient Clinical Operations.
Job description
Job Summary
This Medical Director of Inpatient Clinical Operations is a .2 FTE role that focuses primarily on optimizing capacity, clinical throughput, and cross-system alignment under the Vice Chair of Inpatient Clinical Operations in the Department of Medicine (DOM). Reports to the Vice Chair of Inpatient Clinical Operations.
Metrics & Quality Management
- Site of Care (SOC) Goals: Build and support workflows to safely transfer appropriate patient populations from Academic Medical Centers (AMCs) to community hospitals (Faulkner, Newton Wellesley, and Salem).
- Length of Stay (LoS) & DCBN: Regularly track MGB dashboard metrics to develop improvement strategies for total Length of Stay and Discharge Before Noon (DCBN).
- HRO Dashboard Alignment: Align local efforts to achieve explicit LoS target goals as outlined in the High Reliability Organization (HRO) dashboard.
- Clinical Pathways: Support the DOM in rolling out pathways implemented by quality and safety teams, analyze adherence data, and deploy mitigation strategies when benchmarks aren't met.
Key Interdisciplinary Collaborations
- Unit Medical Directors (UMDs): Engage with UMDs across MGH, BWH, and Faulkner Hospital to pilot new initiatives and understand local clinical workflows.
- Frontline & Operational Teams: Coordinate directly with Emergency Department (ED) leadership, nursing leaders, case management, and social work teams.
- System Logistics & Capacity: Work closely with the Patient Transfer and Access Center (PTAC), admitting, and the MGB Office of the Chief Medical Officer (OCMO) on broader inpatient capacity initiatives.
- Consult Services: Partner with DOM and external department consult services to optimize communication and service efficiency.
Integration & Governance
- Care Model Innovation: Support the DOM Vice Chair of Inpatient Operations in evaluating existing structures and piloting newly integrated clinical care models across AMCs.
- Portfolio Alignment: Partner closely with the directors, project managers, and analysts embedded within the Vice Chair's immediate team.
- Committee Representation: Serve as the DOM representative at the request of the Vice Chair during key leadership assemblies (e.g., PTAC, Home Hospital, Complex Care Reviews (CCRs), and DOM Quality Meetings).
Requirements
- MD/DO degree with significant combination of clinical and administrative experience
- Board-certified in specialty
- Minimum of five (5) years of progressively responsible leadership with proven leadership and management skills
- Capable of working in an extremely complex academic medical center as part of a large integrated delivery system with many matrixed relationships
- Must be a skilled communicator and team-builder
- Exemplary interpersonal communication skills required to interact effectively with senior management and physicians on sensitive political and confidential issues
- Advanced business or healthcare administration degree desirable but not required
- Strong preference given to candidates with experience within MGB system, specifically working at Brigham and Women's Hospital and Brigham and Women's Faulkner Hospital
Benefits
- Competitive base pay
- Career advancement opportunities
- Differentials
- Premiums
- Bonuses
- Recognition programs
Company overview
Mass General Brigham is one of the largest integrated healthcare delivery systems in the United States, formed through the merger of Massachusetts General Hospital and Brigham and Women's Hospital. Based in Boston, Massachusetts, this academic medical center system operates multiple hospitals, specialty facilities, and community health centers throughout New England. The organization is renowned for its world-class patient care, cutting-edge medical research, and comprehensive medical education programs. As a teaching affiliate of Harvard Medical School, Mass General Brigham trains the next generation of healthcare professionals while advancing medical science through groundbreaking research initiatives. The system provides a full continuum of healthcare services, from primary care and preventive medicine to complex specialty treatments and emergency services. With a focus on innovation and patient-centered care, Mass General Brigham consistently ranks among the top hospital systems in the nation for clinical excellence and research output.