Medical Equipment and Systems Specialist

About the Role

The Medical Equipment and Systems Specialist is responsible for the coordination, verification and/or maintenance of equipment and related system installations. The Medical Equipment and Systems Specialist will execute tasks performed in compliance with study protocol, Good Clinical Practices (GCP) and/or Standard Operating Procedures (SOP)s.

What You'll Do Here

• Perform equipment calibration per manufacturer instructions and/or SOP or set up calibration visits with vendors as needed.
• Perform preventative maintenance as per manufacturer instructions and/or SOP or set up preventative maintenance visits with vendors as needed.
• Ensure proper documentation and maintenance of calibration records.
• Provide equipment/systems related documentation to QA as requested for internal and/or external audits.
• Ensure equipment vendors have appropriate certifications and verify qualifications with QA.
• Work closely with all department heads to ensure all equipment needs and requests are fulfilled in a timely and efficient manner.
• Proactively pursue opportunities to cut costs, without compromising the quality of services.
• Ensure backup parts/accessories are available for quick turnaround from time of request.
• Work closely with finance department when determining service agreement terms.
• Recognize and troubleshoot malfunctions to equipment.
• Respond to outages or issues that can occur after hours when necessary.
• Maintain a master inventory for all equipment.
• Maintain a calibration and preventative maintenance calendar.
• Collaborate with team members to ensure the proper use of equipment and related systems and perform training when necessary.
• Participate in the evaluation and implementation of new technologies.
• If applicable, update eSource system with equipment numbers, calibration/preventative maintenance timeframes for use during clinical trials.
• Assign equipment asset tags to newly inventoried equipment.
• Maintain and advocate a high level of customer service and quality within the department.
• Proactively communicate issues and problem resolutions to departmental supervisors and managers.

What You'll Need to Succeed

• 1 year of related experience
• Ability to read and interpret technical documents and industry specific manuals.
• Excellent verbal and written communication skills.
• Well-developed interpersonal skills are required.
• Personal/professional integrity and proven discretion in handling confidential information.
• Ability to develop strong trusting relationships in order to gain support and achieve results.
• Capable of managing multiple conflicting priorities.
• Must be self-directed, motivated, and have a willingness to take the initiative to identify and anticipate client needs and make recommendations for implementation.