Medical Front Desk
GENESIS FAMILY HEALTH
Summary
The Medical Clinic Receptionist provides access to health care and overall customer service to patients. This position coordinates and organizes appointments and administration to facilitate the efficient running of the medical office. The Medical Clinic Receptionist reports directly to the Medical Practice Manager.
Job description
Position Summary
The Medical Clinic Receptionist provides access to health care and overall customer service to patients. This position coordinates and organizes appointments and administration to facilitate the efficient running of the medical office. The Medical Clinic Receptionist reports directly to the Medical Practice Manager.
Primary Accountabilities
- Greets arriving patients; answers and greets multi-line phone system, screens calls and directs/transfers to appropriate person
- Monitors incoming patients and visitors for security/safety of the clinic
- Accurately reviews and updates patient registration, including demographics into EMR software
- Verifies patient identity, takes photo of patient and inputs into EMR
- Checks in and checks out patients
- Manages and schedules appointments for several providers
- Collects co-pay and payments on accounts; sets up payment arrangements; counts and balances drawer daily
- Uses office equipment such as fax machine, copier, credit card machine
- Participates in all training offered by Genesis Family Health
- Complies with all requirements of the organization's corporate compliance program
Key Competencies
- Adaptability
- Oral and written communication
- Confidentiality and HIPAA compliance
- Customer oriented
- Diversity oriented
- Empathetic
- Initiative
- Organized
- Persistence
- Problem solving
- Relationship building
- Responsible
- Self-motivated
- Tolerance
Position Requirements
- High School Diploma/GED required
- Proficiency in English and Spanish written and oral communication required
- Previous medical office experience is highly preferred
- Current Class C driver's license
- Occasional travel and overtime as needed
Additional Requirements
- Sufficient hearing level to effectively communicate with people directly or by telephone
- Moderate physical activity; handling average-weight objects up to 15-20 pounds, assisting with patients and standing and/or walking for most of the day
- Considerable exposure to unusual elements such as extreme temperatures, unpleasant odor and/or loud noises
- Sufficient visual acuity to read, write and operate equipment
Requirements
- High School Diploma/GED required
- Proficiency in English and Spanish written and oral communication required
- Previous medical office experience highly preferred
- Current Class C driver's license
- Ability to multitask
- Excellent phone, organizational and prioritizing skills
- Must maintain strict confidentiality and comply with HIPAA regulations
- Ability to work overtime and travel occasionally as needed
- Moderate physical activity, handling objects up to 15-20 pounds
- Sufficient hearing and visual acuity
Company overview
Genesis Family Health is a comprehensive community health center serving Southwest Kansas with multiple locations in Garden City, Dodge City, Liberal, and Ulysses. As a federally qualified health center, the organization provides integrated, patient-centered care through a wide range of medical, dental, and behavioral health services. Their mission focuses on delivering high-quality healthcare accessible to all community members regardless of financial circumstances, offering sliding scale fees and accepting most insurance plans. The organization operates with a holistic approach that includes family practice services, prenatal and pediatric care, chronic disease management, immunizations, and specialized programs like the Ryan White HIV/AIDS program and farm worker health initiatives. Genesis Family Health emphasizes preventive care, same-day appointments, and telehealth services while maintaining a commitment to serving underserved populations through their community health center model.