Medical Front Desk Receptionist
Centerstone
Summary
Responsible for greeting and checking patients in and out of clinic, via in-person or on the phone. Schedules patient appointments, takes client payment information, filing and other front desk tasks.
Job description
Summary of Position
Responsible for greeting and checking patients in and out of clinic, via in-person or on the phone. Schedules patient appointments, takes client payment information, filing and other front desk tasks.
This position will be cross-trained to provide coverage at neighboring locations as needed.
Essential Duties & Responsibilities
- Maintains schedules of clinical staff.
- Entry and verification of client data
- Collects copayments
- Responsible for technology support for telehealth appointments
- Answers multi-line phone
- Registration of clients in the electronic medical record
- Excellent Customer Service to promote a service environments for individuals in need of behavioral health and/or co-occurring services that is recovery focused
- Research and verification of insurance benefits and knowledge to apply for alternative payer sources
- Prepare and scan documents to internal HIM
- Cross train and perform duties to cover neighboring locations
Knowledge, Skills & Abilities
- Effectively communicate via written, verbal, in person and virtual methods.
Qualifications
High school diploma or GED required.
Valid and unrestricted driver’s license is required with driving history of at least 3 years.
Requirements
- High school diploma or GED required
- Valid and unrestricted driver’s license required
- Driving history of at least 3 years
- Effectively communicate via written, verbal, in person and virtual methods
Benefits
- Medical, Dental & Vision
- Flexible Spending Accounts
- Health Savings Accounts
- 403(b) Retirement Plan
- Paid Time Off
- Paid Holidays
- AD&D Insurance
- Life Insurance
- Long Term Disability
- Continuing Education
- Employee Assistance Program
Company overview
Centerstone is one of the nation's largest nonprofit behavioral healthcare organizations, providing comprehensive mental health and substance use disorder services across multiple states. Founded as a 501(c)(3) organization, Centerstone operates as a leading healthcare provider specializing in behavioral health treatment, addiction recovery, and crisis intervention services. The organization serves over 250,000 individuals annually through a network of facilities in Florida, Illinois, Indiana, Kentucky, and Tennessee. Centerstone offers a full continuum of care including outpatient therapy, inpatient treatment, residential services, crisis management, counseling, housing support, and specialized programs for veterans, children, and families. Following its historic merger with Brightli in 2025, the organization now employs more than 10,000 professionals including psychiatrists, psychologists, master's-level clinicians, social workers, and support staff. Centerstone's innovative approach includes the Centerstone Institute, which focuses on clinical research, evidence-based practice implementation, and quality improvement initiatives. The organization is recognized for its commitment to underserved populations and its development of the first known simulation training center for community-based behavioral health clinicians.