Medical Front Office - Patient Service Specialist
NovaCare Rehabilitation
Summary
We are seeking a friendly, customer-focused professional to join our Front Office team. The ideal candidate enjoys working with people, provides exceptional customer service, and thrives in a fast-paced environment. Successful candidates will demonstrate strong communication skills, attention to detail, the ability to multitask, and a commitment to creating a positive patient experience.
Job description
Overview
We are seeking a friendly, customer-focused professional to join our Front Office team. The ideal candidate enjoys working with people, provides exceptional customer service, and thrives in a fast-paced environment. Successful candidates will demonstrate strong communication skills, attention to detail, the ability to multitask, and a commitment to creating a positive patient experience.
This is an excellent opportunity for individuals looking to build a career in healthcare. We offer ongoing training, development opportunities, and a clear path for growth within our organization. Whether your background is in retail, hospitality, banking, customer service, or healthcare, we welcome candidates who are eager to learn, grow, and make a difference in our patients' experience.
Responsibilities
- Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
- Schedule patient appointments in person and via phone
- Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders, and business development team
- Collect co-pays from patients, manage payer approvals, and conduct insurance authorizations and verifications
Qualifications
Minimum: High School Diploma or GED
Preferred: 1 Year Front Desk experience; Healthcare experience
Requirements
- High School Diploma or GED
- 1 Year Front Desk experience (preferred)
- Healthcare experience (preferred)
- Strong communication skills
- Attention to detail
- Ability to multitask
- Customer service orientation
Benefits
- Medical, Dental & Vision
- 401(k) Matching
- Life Insurance
- Disability Protection
- Generous PTO
- Mentorship Program
- Professional Development
Company overview
NovaCare Rehabilitation is a leading provider of outpatient rehabilitation services in the United States, specializing in physical therapy, occupational therapy, and speech-language pathology. As part of the Select Medical family of companies, NovaCare operates a network of rehabilitation centers across multiple states, offering comprehensive care for patients recovering from injuries, surgeries, and various medical conditions. The company focuses on delivering personalized treatment plans that help patients regain mobility, reduce pain, and improve their quality of life. NovaCare's services include orthopedic rehabilitation, sports medicine, work injury management, and specialized programs for neurological conditions. With a team of licensed therapists and clinical specialists, the organization emphasizes evidence-based practices and patient-centered care. NovaCare Rehabilitation plays a significant role in the continuum of healthcare by providing accessible rehabilitation services that bridge the gap between hospital care and full recovery, helping patients return to their daily activities and work.