Medical Front Office - Patient Service Specialist
NovaCare Rehabilitation
Summary
When patients enter our outpatient physical therapy centers, we want them to have an exceptional experience – starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and the business side of our center. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.
Job description
Responsibilities
- Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
- Schedule patient appointments in person and via phone
- Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders, and business development team
- Collect co-pays from patients, manage payer approvals, and conduct insurance authorizations and verifications
Qualifications
Minimum:
- High School Diploma or GED
Preferred:
- 1 Year Front Desk experience
- Insurance Verification Experience
Requirements
- High School Diploma or GED
- 1 Year Front Desk experience (preferred)
- Insurance Verification Experience (preferred)
Benefits
- Medical, Dental & Vision
- 401(k) Matching
- Life Insurance
- Disability Protection
- Generous PTO
- Mentorship Program
Company overview
NovaCare Rehabilitation is a leading provider of outpatient rehabilitation services in the United States, specializing in physical therapy, occupational therapy, and speech-language pathology. As part of the Select Medical family of companies, NovaCare operates a network of rehabilitation centers across multiple states, offering comprehensive care for patients recovering from injuries, surgeries, and various medical conditions. The company focuses on delivering personalized treatment plans that help patients regain mobility, reduce pain, and improve their quality of life. NovaCare's services include orthopedic rehabilitation, sports medicine, work injury management, and specialized programs for neurological conditions. With a team of licensed therapists and clinical specialists, the organization emphasizes evidence-based practices and patient-centered care. NovaCare Rehabilitation plays a significant role in the continuum of healthcare by providing accessible rehabilitation services that bridge the gap between hospital care and full recovery, helping patients return to their daily activities and work.