Medical Front Office - Patient Service Specialist
Select Physical Therapy
Summary
When patients enter our outpatient physical therapy centers, we want them to have an exceptional experience – starting at the front desk. As a patient service specialist, you'll manage both the patient side and the business side of our center.
Job description
Overview
When patients enter our outpatient physical therapy centers, we want them to have an exceptional experience – starting at the front desk. As a patient service specialist, you'll manage both the patient side and the business side of our center.
Responsibilities
- Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
- Schedule patient appointments in person and via phone
- Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders, and business development team
- Collect co-pays from patients, manage payer approvals, and conduct insurance authorizations and verifications
Qualifications
Minimum:
- High School Diploma or GED
- 1 Year Front Desk experience
Preferred:
- 1 Year of Medical Office Experience
- Insurance Verification Experience
Requirements
- High School Diploma or GED
- 1 Year Front Desk experience
- 1 Year of Medical Office Experience
- Insurance Verification Experience
Company overview
Select Physical Therapy is a leading national provider of outpatient physical rehabilitation services and part of the Select Medical Outpatient Division. As one of the largest physical therapy networks in the United States, the company operates nearly 2,000 outpatient centers across 39 states and Washington D.C., supported by over 7,000 licensed therapists. The organization specializes in comprehensive rehabilitation services including physical therapy, occupational therapy, hand therapy, sports medicine, work injury prevention and management, vestibular rehabilitation, aquatic therapy, and pediatric therapy. Select Physical Therapy serves diverse patient populations through specialized programs for neurological rehabilitation, cancer rehabilitation, amputee rehabilitation, and pelvic health. The company maintains strategic partnerships with professional sports teams, colleges, universities, and major corporations, positioning itself as an exclusive physical rehabilitation provider for several prominent organizations. With a strong commitment to clinical excellence and evidence-based practices, Select Physical Therapy offers extensive continuing education opportunities, residency programs, and manual therapy certification to ensure its clinicians remain at the forefront of rehabilitation science.