Medical Imaging Field Engineer - Madison WI
Siemens Healthineers
Summary
Service Area – Madison, WI. Shift Requirements after onboarding/training for this role: M-F, 12:00 PM – 9:00 PM.
Job description
As a Customer Service Engineer I, you will be responsible for servicing CT/MR Imaging Equipment in the Madison, WI area. Customer Service Engineer Level based on prior experience.
You are in a field-based, customer-facing role that primarily installs, services, maintains and modifies Siemens’ imaging equipment at customer sites.
- Deliver timely and effective repairs as well as adequate training of operators to ensure optimal system performance, resulting in superior customer satisfaction.
- Manage financial performance within their territory, meeting or exceeding budget for revenue generation, expense control and inventory management.
- Manage company assets to include a company car, cell phone, computer, tools, inventory parts, etc.
- Establish and maintain proper business relationships with customers and peers, as well as performing necessary administrative duties accurately.
This position may suit you best if you are familiar with performing service, preventative maintenance and modifications on Medical Imaging Equipment at customer sites with minimal supervision; establishing and maintaining proper business relationships with customers and peers; testing, repairing and maintaining capital medical equipment; strong customer service and communication skills; and proficiency in the use of tools and service test equipment.
Requirements
- Minimum high school diploma, Technical Degree or equivalent experience
- 1-2+ years of field service experience is desired
- Proficient in the use of tools and service test equipment
- Ability to work both individually and in an established team setting
- Strong customer service and communication skills
- Ability to travel and provide service in assigned geography
- Willingness to participate in an on-call rotation after training and certification
- Valid driver's license
- Ability to drive independently day and night
- Good driving record
- Physical requirements: lifting 50lbs (floor to above waist/head), walking, ladder/stepstool climbing, bending, twisting, sitting work, squatting work, standing work, high-reach, fine grasping manipulation, good vision, and ability to work alone
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) retirement plan
- Life insurance
- Long-term disability insurance
- Short-term disability insurance
- Paid parking
- Public transportation
- Paid time off
- Paid sick and safe time
Company overview
Siemens Healthineers is a German multinational medical technology company specializing in diagnostic and therapeutic imaging, laboratory diagnostics, and molecular medicine. Founded in 2017 as a spin-off from Siemens AG, the company has established itself as a global leader in healthcare technology with a comprehensive portfolio that addresses the complete care continuum for many of the world's most threatening diseases. With approximately 69,500 employees worldwide and operations in over 70 countries, Siemens Healthineers generates annual revenues exceeding €21 billion. The company's product offerings span across four main business segments: Imaging (including CT, MRI, ultrasound, and X-ray systems), Diagnostics (laboratory and point-of-care testing), Varian (cancer care and radiation therapy), and Advanced Therapies. Siemens Healthineers is particularly renowned for pioneering breakthroughs in medical imaging, having developed the world's first commercial PET/CT scanner and continuing to innovate in areas such as artificial intelligence, digital health solutions, and precision therapy. The company's commitment to research and development, with annual investments of approximately €1.5 billion, drives its mission to pioneer breakthroughs in healthcare for everyone, everywhere, sustainably.