Medical Interpreter-Supp

Job Responsibilities

• Interpret critical medical information in Spanish and English for providers, patients, and caregivers, both on-site and over the phone.
• Facilitate communication and comprehension of essential information between providers and LEP/NEP patients and parents during inpatient and outpatient visits (e.g., informed consent, medical interview, health care instructions).
• Interpret telephone conferences between caregivers and providers.
• Notify supervisor of potential or actual communication problems regarding LEP/NEP patients and staff.
• Guide Limited-English Proficient (LEP) patients and families to appropriate hospital resources.
• Collaborate with other interpreters to ensure coverage of interpreting assignments; participate in on-call rotation as assigned.
• Assist with the coordination of volunteer medical interpreters, and orientation and training of other medical interpreters as needed.
• Perform other duties as assigned to meet the goals and objectives of the department and institution.
• Maintain regular and predictable attendance.

Minimum Education and/or Training

• High school diploma/GED; Bachelor's degree preferred.

Minimum Experience

• Three months or 480 hours of documented medical interpreting experience.

Licensure, Registration and/or Certification Required by SJCRH Only

• Certified Healthcare Interpreter (CCHI) issued by the Certification Commission for Healthcare Interpreters (OR) Certified Medical Interpreter (NBCMI) issued by the National Board of Certification for Medical Interpreters within 12 months of hire required.

Special Skills, Knowledge and Abilities

• Questions, clarifies, and provides explanations as needed.
• Checks documents and reports for clarity and accuracy.
• Seeks and provides information within and outside team in a timely manner.
• Addresses problems in a structured, logical approach.
• Asks for guidance and tries out new ideas when changes in approach are required.
• Adapts quickly and positively; learns from mistakes.
• Leverages skills in comprehension and interpretation of medical/clinical information to communicate with patients with higher fluency.
• Anticipates and understands patient needs and context to adapt approaches and present cultural context to physicians/staff.
• Actively works to expand language base, build greater comfort with interpretation support, and strengthen rapport with patients and clinicians based on understanding of institutional and regulatory nuances.
• Plans around multiple tasks and priorities well within own work.
• Is able to cope with unexpected changes in routine and delivers planned outcomes on time.
• Escalates issues/problems and seeks support in a timely manner.
• Seeks to understand patient and family needs and requirements of institutional teams by asking clarifying questions.
• Addresses routine patient/stakeholder requests effectively and seeks guidance, as needed for quick resolution of more complex issues.