Medical Office Assistant - MUSCP

Job Description Summary

Join a team that's truly "Changing What's Possible" at MUSC Health East Cooper Medical Pavilion. Ideally located in the heart of Mount Pleasant, our three-story outpatient building is home to more than 20 specialties, offering a dynamic and collaborative environment where patient care comes first. This position features a day-shift schedule with no evenings, weekends, or holidays, along with free on-site parking. Success involves thriving in a fast-paced setting, bringing a positive attitude, and being passionate about delivering exceptional patient care.

Job Description

The Patient Access Representative I at MUSC Health East Cooper Medical Pavilion serves as the first point of contact for patients, delivering essential front-line administrative support. This role plays a key part in creating a welcoming and efficient experience by ensuring a smooth, accurate registration process and supporting timely access to care.

• Greeting patients and their families
• Verifying demographic and insurance information
• Collecting payments and outstanding balances
• Completing all pre-registration, registration, and compliance documentation in accordance with regulatory and organizational standards
• Performing all tasks within the Epic electronic health record (EHR) system
• Conducting insurance verification and scheduling follow-up and referral appointments as needed
• Meeting established productivity and service quality benchmarks while maintaining strict adherence to HIPAA and confidentiality guidelines
• Supporting care coordination efforts and contributing to a team environment focused on delivering exceptional customer service and patient-centered care

Required Minimum Training and Education

• High school diploma or equivalent (GED)
• One (1) year of customer service experience
• Ability to interpret and apply financial procedures and regulations preferred
• Previous experience with hospital information systems or word processing preferred

Physical Requirements

Continuous requirements are to perform job functions while standing, walking and sitting. Ability to bend at the waist, kneel, climb stairs, reach in all directions, fully use both hands and legs, possess good finger dexterity, perform repetitive motions with hands/wrists/elbows and shoulders, reach in all directions. Maintain 20/40 vision corrected, see and recognize objects close at hand and at a distance, work in a latex safe environment and work indoors. Frequently lift and/or carry objects weighing 20 lbs (+/-) unassisted. Lift from 36" to overhead 15 lbs. Infrequently work in dusty areas and confined/cramped spaces.