Summary

The Medical Office Administrator, internally called "Nurse Practitioner Liaison" serves as first-tier support for prescriber-level provider members, providing a high level of customer service and follow-through for the unique needs of the prescriber practice. They will build and maintain a working partnership with each provider in their cohort, and respond timely to requests from providers, pharmacies and clients. They will become an expert on all relevant aspects of the prescribers' unique practice and will be a supportive driver for the growth of the company through effective scheduling practices.

Job description

About the Role

The Medical Office Administrator, internally called "Nurse Practitioner Liaison" serves as first-tier support for prescriber-level provider members, providing a high level of customer service and follow-through for the unique needs of the prescriber practice. They will build and maintain a working partnership with each provider in their cohort, and respond timely to requests from providers, pharmacies and clients. They will become an expert on all relevant aspects of the prescribers' unique practice and will be a supportive driver for the growth of the company through effective scheduling practices.

Work Environment

This position is worked in-office. Team members will collaborate with Nurse Practitioners and MDs providing in-person services. We always aim to provide a higher level of service and use the time in-office to build strong relationships.

Key Responsibilities

Bring a positive and inviting experience to the team and our providers
Provide excellent customer service over the phone, in person, and via email to clients and providers
Be trained to be an expert in all aspects of the NP/MD practice including coding, schedule management (including in-person visit requirements), prescribing and lab technology platforms, and more
Process a high volume of inbound and outbound records requests to support with coordination of care
Build genuine relationships based on trust, ensuring a personalized and meaningful experience
Maintain HIPAA guidelines and ensure PHI is always secure
Support with troubleshooting challenges for providers and clients

Requirements

Background check required
Maintain HIPAA guidelines and ensure PHI is secure
Provide excellent customer service over the phone, in person, and via email
Process a high volume of inbound and outbound records requests
Support with troubleshooting challenges for providers and clients
Work fully on-site

Benefits

Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Paid Holidays
401(k) Matching
Life Insurance
Professional Development
Advancement Opportunities

Company overview

Mindful Support Services is a specialized organization operating in the mental health care sector, providing essential support services to mental health professionals and practices. The company focuses on delivering comprehensive administrative and operational support to therapists, counselors, and mental health practitioners, enabling them to concentrate on client care rather than business management tasks. Their services typically include billing and insurance processing, scheduling coordination, client intake management, and practice administration support. By offering these critical backend services, Mindful Support Services helps mental health professionals streamline their operations, improve practice efficiency, and enhance overall service delivery to patients. The company plays a vital role in the mental health ecosystem by supporting practitioners in managing the complex administrative aspects of mental health care delivery, ultimately contributing to better patient access and care quality in the mental health services industry.