Medical Receptionist - Central NJ Locations
Altasciences
Summary
Performs a variety of front desk activities (answering phones/greeting patients) that support the Center and professional staff and performs a variety of essential services (checking-in, checking-out, etc.) as directed or requested by Practice Manager.
Job description
Duties and Responsibilities
- Assist with/complete all Front Desk operations and the use of the Practice Management system to ensure efficient patient registration and check out processes.
- Greeting patients and verifying/inputting demographic information into Practice management system.
- Collecting and inputting all valid licenses and insurance information.
- Collecting and posting all co-payments and payments made at time of service.
- Maintaining/organizing patient documents/files.
- Answering phones, scheduling appointments, taking messages.
- Reconciling co-pays and time of service payments collected daily.
- Filing/labeling/sending outbound and inbound faxes.
- Maintain confidentiality and use discretion when handling patient's medical records and information.
- May perform charge entry process.
- Completing referrals for a specialist.
- Prior authorization requests from patients and/or providers.
- Filing any/all paper.
- Rooming patients when checked in and provider is ready to treat the patient.
- Performs miscellaneous job-related duties as assigned.
Qualifications or Education, Training and Experience
- High School graduate or equivalent.
- Computer literacy required.
- 1-2 years of previous customer service/data entry, administrative/office management/clerical experience required.
- Experience of working in the health or other public sector organization helpful, but not necessary.
Knowledge and Skills/Expected Competencies
- Business office procedures.
- Grammar, spelling, punctuation, and basic arithmetic.
- Medical insurance and medical billing skills.
- Operating all office equipment.
- Strong organizational and leadership skills.
- Answering the telephone in a pleasant and helpful manner and using a multi-line telephone system.
- Establishing and maintaining effective working relationships with patients, employees, and the public.
- Speak clearly and concisely.
- Read, understands, and follows oral and written instruction.
- Exceptional customer service skills.
- Ability to sort and file materials correctly by alphabetic or numeric systems.
- Ability and willingness to help patients with check in or check out process.
Requirements
- High School graduate or equivalent
- Computer literacy required
- 1-2 years of previous customer service/data entry, administrative/office management/clerical experience required
- Business office procedures
- Grammar, spelling, punctuation, and basic arithmetic
- Medical insurance and medical billing skills
- Operating all office equipment
- Strong organizational and leadership skills
- Multi-line telephone system
- Exceptional customer service skills
- Ability to sort and file materials correctly by alphabetic or numeric systems
Benefits
- Health, Dental & Vision Insurance
- 401(k) with Employer Contribution
- PTO & Paid Holidays
- Company Paid Life Insurance
- Short & Long-Term Disability
- Additional Life Insurance
- Wellness Programs
Company overview
Altasciences is a forward-thinking, mid-size contract research organization (CRO) and contract development manufacturing organization (CDMO) that provides integrated, full-service solutions for early phase drug development. Founded in 1992 and owned by Novo Holdings A/S, the company offers pharmaceutical and biotechnology companies a proven, flexible approach to preclinical and clinical pharmacology studies. Their comprehensive services include preclinical safety testing, clinical pharmacology and proof of concept studies, bioanalysis, formulation development, manufacturing and analytical services, program management, medical writing, biostatistics, and data management. With over 1,800 employees across eight facilities in the U.S. and Canada, Altasciences has established itself as a trusted partner for drug development from lead candidate selection through clinical proof of concept and beyond. The company's integrated CRO/CDMO model enables seamless transitions between development phases, reducing complexities, mitigating risks, and accelerating timelines for clients ranging from startups to global pharmaceutical leaders.