Medical Receptionist, Martha's Vineyard Hospital
Mass General Brigham
Summary
The purpose of your job is to serve patients by greeting and helping them; scheduling appointments; and maintaining records and accounts. Does this position require Patient Care? No
Job description
Job Summary
The purpose of your job is to serve patients by greeting and helping them; scheduling appointments; and maintaining records and accounts. Does this position require Patient Care? No
Essential Functions
- Provides excellent customer service to internal/external customers.
- Provides basic information to patients.
- Has ability to field patient questions and direct accordingly.
- Accurately collects/verifies Demographics/Financial information.
- Triages Telephone calls.
- Arranges Escort Services.
- Collects Co-pays.
- Collects payment at time of service from Self-Pay patients and directs them to Financial Counselor.
- Ensures completeness of Paper/System forms.
- Requests Medical Records.
- Follows HIPAA Guidelines for the management of patient privacy and confidentiality.
- Maintains Physical Environment.
- Has ability to cross cover within the office.
- Assists with orienting new staff in their own practice settings.
- Participates in practice meetings; may be directed to keep minutes in offices where there are not Lead Receptionists.
- Carries out special projects as directed.
- Performs other duties as assigned.
- Compiles with all policies and standards.
Qualifications
Education: High School Diploma or Equivalent required. Can this role accept experience in lieu of a degree? No.
Experience: 1-3 years of customer service experience, preferably in a clinical setting. 0-1 year required.
Knowledge, Skills and Abilities: Displays courteous telephone interactions and interview activities with patients.
Requirements
- High School Diploma or Equivalent required
- 1-3 years of customer service experience, preferably in a clinical setting
- 0-1 year of customer service experience required
- Displays courteous telephone interactions and interview activities with patients
Benefits
- Career advancement opportunities
- Differentials
- Premiums
- Bonuses
- Recognition programs
Company overview
Mass General Brigham is one of the largest integrated healthcare delivery systems in the United States, formed through the merger of Massachusetts General Hospital and Brigham and Women's Hospital. Based in Boston, Massachusetts, this academic medical center system operates multiple hospitals, specialty facilities, and community health centers throughout New England. The organization is renowned for its world-class patient care, cutting-edge medical research, and comprehensive medical education programs. As a teaching affiliate of Harvard Medical School, Mass General Brigham trains the next generation of healthcare professionals while advancing medical science through groundbreaking research initiatives. The system provides a full continuum of healthcare services, from primary care and preventive medicine to complex specialty treatments and emergency services. With a focus on innovation and patient-centered care, Mass General Brigham consistently ranks among the top hospital systems in the nation for clinical excellence and research output.