Medical Receptionist (Nashville, TN)
Mental Health Cooperative
Summary
This position is responsible for the coordination of scheduling appointments for consumers and Medical Operations. Assist with administrative support to Medical Operations staff.
Job description
Responsibilities
- Maintain and coordinate scheduling of new and return appointments for consumers with physicians and nursing staff. Assure a system of communication of these appointments to appropriate staff.
- Schedule transportation for return appointments when necessary, via assisting consumers in communicating with internal and external transportation companies.
- Answer phones promptly and courteously, retrieving messages when needed.
- Assume responsibility for the maintenance of professional calendars and schedules of Medical Operations.
- Prepare and distribute daily appointment schedules to physicians, nurses and appropriate staff.
- Ensure that consumers are checked. Leave no consumer waiting for an extended period of time without checking on them.
- Present and maintain friendly customer service attitude.
- Provide administrative support to Medical Operations staff as coordinated through the Clinic Administration Team to include faxing, filing and distributing the mail.
- Keep the lobby, kitchen area and desk area neat and clear of boxes and other clutter.
- Assist with insurance verification, scanning insurance cards, verifying coverage, and reporting any errors.
- Collect co-pays and makes change.
- Performs other duties as assigned.
- Responsible for attending all mandatory in-services, continuing education and annual health requirements
- Comply with all Corporate Compliance policies, practices and procedures
- Report all unethical activities to supervisor, Corporate Compliance Office, Values Hotline number or Human Resource Director
- Comply with all OSHA and safety policies, practices, and procedures. Report all unsafe practices or accidents to supervisor, Safety Supervisor and/or OSHA Coordinator
- Will be compliant with the relevant regulations concerning the privacy and security of consumer’s protected health information (PHI) as established by the Health Insurance Portability and Accountability Act of 1996 (HIPAA)
- Participate in proactive team efforts to achieve departmental and company goals
- Perform other duties as assigned
- Provide leadership to others through example and sharing of knowledge/skill
- Follow all policies and procedures set by the Agency
Requirements
- High school diploma or general education degree (GED)
- Previous health care administrative experience preferred
- Valid Tennessee Driver’s License
- Acceptable Criminal Background Investigation
Benefits
- Medical Insurance
- Prescription Drug Coverage
- Health Savings Account
- Dental Insurance
- Vision Insurance
- Basic Life Insurance
- AD&D Insurance
- Short-Term Disability
- Long-Term Disability
- Supplemental Life Insurance
- Cancer Insurance
- Accident Insurance
- Critical Illness Insurance
- 403b Retirement Plan
- Calm App
- Gym Membership Discounts
Company overview
Mental Health Cooperative is a comprehensive behavioral health services organization dedicated to providing integrated mental health care and support services to communities. As a healthcare provider specializing in mental health services, the organization focuses on delivering accessible, high-quality care through a range of therapeutic interventions and community-based programs. The cooperative model emphasizes collaborative care approaches that address the diverse needs of individuals with mental health conditions, substance use disorders, and co-occurring challenges. Their services typically include outpatient counseling, crisis intervention, case management, psychiatric care, and community support programs designed to promote recovery and wellness. Operating with a patient-centered philosophy, Mental Health Cooperative works to reduce barriers to mental health treatment and improve overall community mental health outcomes through evidence-based practices and compassionate care delivery. The organization plays a vital role in the mental health ecosystem by providing essential services that support individuals in achieving stability, independence, and improved quality of life.