Medical Receptionist

Summary

The Medical Receptionist is a full-time, 40 hours a week, hourly position. This person will be cross trained in all positions at the front desk including check-in, check-out, chart prep, operator and perform all other front desk duties. Represents the practice in a positive professional manner. Travels to all offices as needed. Must be flexible in doing job duties. Requires strong customer satisfaction skills.

Essential Duties and Responsibilities

• Schedules appointments, obtains necessary information, checks for past due amounts, and enters appointment and insurance information into the computer.
• Answers incoming telephone calls, schedules appointments, takes clinical staff messages, and forwards calls to appropriate personnel or departments.
• Calls patients to remind them to use the portal for upcoming appointments and confirms insurance cards and HMO referrals.
• Utilizes the White Book as a daily resource and keeps it up to date.
• Stays informed on managed care plans and their referral requirements.
• Looks up chart numbers/EHR for Medical Records.
• Checks the patient reception area daily to ensure it is neat, clean, and stocked.
• Participates in staff meetings and front desk tip meetings.
• Complies with HIPAA regulations and general office policies and procedures.
• Actively participates as a positive team player at the front desk.
• Check-In: Greets and checks in patients, verifies insurance authorizations, completes paperwork, answers phones, and routes clinical staff messages.
• Check-Out: Checks out patients, collects patient due amounts, answers phones, and routes telephone messages.
• Operator: Answers phones, makes and confirms appointments, takes clinical messages, and transfers calls.
• Chart Prep: Prepares charts and reviews EHR records for patient appointments and obtains insurance authorizations.
• Floater: Floats to each front desk position in each office as needed and assures insurance authorizations are obtained prior to appointments.

Requirements

• Strong communicator and all communications are done with professionalism and respect.
• Excellent computer skills
• Being motivated to learn
• Bilingual in English and Spanish is preferred

Education and/or Experience

High school diploma or general education degree (GED)

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

Computer Skills

Must have computer knowledge of basic programs such as Microsoft Word and Google programs.

Mathematical Skills

Ability to add and subtract two-digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Certificates, Licenses, Registrations

This job does not require any specific certificates, licenses, or registrations.