Medical Records Clerk

Primary Responsibilities and Duties

• Processes information requests in accordance with agency policies and HIPAA regulations.
• Documents disclosures in compliance with HIPAA guidelines and submits monthly reports to the Medical Records Supervisor/Privacy Officer.
• Communicates to and responds to all inquiries related to medical records per program guidelines.
• Maintains accurate paper and electronic medical records for new, current, and former persons served.
• Assists with completing authorization forms for medical record releases.
• Conducts weekly record reviews, ensuring compliance with department and agency protocols.
• Oversees record storage and physician documentation, ensuring proper organization and retention.
• Assists in the secure destruction of medical records per agency policies.
• Provides administrative support to agency programs.
• Enters data for monthly customer satisfaction surveys, ensuring accuracy and timeliness.
• Manages inventory for physician prescription pads and tracks issued materials.
• Provides training to staff on authorization request procedures and proper scanning/indexing methods.

Qualifications: Primary Attributes

Professional & Technical Knowledge: Possess a high school diploma or General Educational Development (GED) certificate as well as specific knowledge of medical records processes and practices, typically learned on the job, or which may include a series of training sessions that would comprise a few weeks if done consecutively.

Continuing Education: Maintains current knowledge of standards of care and practices as typically acquired through continuing education.

Licenses & Certifications: A valid state-issued driver's license is required.

Technical Skills: Prepares basic correspondence and simple reports in Microsoft Word. Uses Microsoft Excel to create tables and simple displays of information. Creates basic presentations in Microsoft PowerPoint. Demonstrates necessary proficiency with all electronic clinical systems, including EHR and scheduling systems, in use at the Company.

General Development: Functions effectively in response to workflow or ongoing direction by supervisors. Effectively selects from pre-established alternatives to resolve situations encountered on the job. Provides or exchanges routine information. Exercises tact and diplomacy in resolving mild conflicts or disagreements.

Work Environment: Work is performed in a typical office environment.