Medical Records Supervisor

Job Summary

The Medical Records Supervisor manages records and coordinates with project teams regarding information and records issues. Serves as the primary client contact for records/retrieval issues; coordinates and delivers on the retrieval of records requested by users and prepares closed studies for transfer to final destinations; monitors records filing accuracy and compliance to QI and/or client file plans/SOPs; and recommends changes or revisions to records retention schedules.

Essential Duties and Responsibilities

• Participate in the selection and onboarding process for new staff by conducting candidate review and participating in the interviewing process.
• Conduct onboarding training for new staff in conjunction with Human Resources and Learning and Development training programs.
• Ensure that staff have the proper materials, systems access and training to complete job responsibilities.
• Provide oversight for the execution of the training plan, SOP review and mentored training experiences, as applicable.
• Participate in the allocation of resources to projects by assigning staff that are appropriate to their experience and training.
• Manage the quality of assigned staff's work through regular review and evaluation of work product.
• Identify quality risks and issues and create appropriate corrective action plans to prevent or correct deficiencies in performance of staff.
• Ensure that staff are meeting defined workload and quality metrics through regular review and reporting of findings as outlined by Records Management.
• Manage staff in accordance with organization's policies and applicable regulations.
• Planning, assigning, and directing work, appraising performance and guiding professional development, rewarding and disciplining employees, addressing employee relations issues and resolving problems.
• Other duties as assigned.

Required Education and Experience

• Bachelor's Degree in health care or other scientific discipline or equivalent combination of education, training and experience.

Knowledge Skills & Abilities

• Advanced knowledge in records management or technically-related areas, International Conference on Harmonization (ICH), Good Clinical Practice (GCP), Good Laboratory Practice (GLP), relevant local laws and applicable regulatory guidelines.
• Computer skills including proficiency in use of Microsoft Word, Excel and PowerPoint.
• Strong leadership skills and ability to manage and lead others.
• Strong written and verbal communication skills including good command of English.
• Excellent organizational and problem solving skills.
• Effective time management skills and ability to manage competing priorities.
• Ability to establish and maintain effective working relationships with internal and external clients.
• Ability to perceive and analyze problems, develop solutions, and make sound management decisions.
• Ability to achieve productivity despite time pressure constraints.
• Ability to handle multiple tasks and projects within defined timelines and balance competing priorities.
• Position requires a significant amount of writing and keyboarding involving repetitive motions with fingers and sitting for prolonged periods of time.
• May require occasional travel. (up to ~20%)