Summary

Optima Medical is an Arizona-based primary care medical group that operates as one of the largest independent healthcare providers in the state. Founded in 2012, the organization has grown to encompass 30 locations across Arizona with over 130 medical providers serving more than 200,000 patients statewide. The company's mission centers on improving quality of life through personalized healthcare with a focus on preventive medicine and addressing the nation's leading causes of death. Optima Medical offers a comprehensive spectrum of services that extend beyond traditional primary care, including cardiovascular health services, behavioral health, allergy testing and immunotherapy, in-house laboratory testing, imaging services, and chronic disease management. The organization emphasizes a patient-centered approach with dedicated care coordination teams that provide ongoing support between office visits. With its headquarters in Scottsdale, Arizona, Optima Medical has established itself as a significant healthcare provider in the region, combining clinical excellence with community-focused care delivery.

Job description

Responsibilities

Make high-volume outbound calls to patients needing to schedule primary care appointments.
Schedule appointments accurately based on provider availability and clinic location
Update patient demographics in eClinicalWorks (ECW)
Ensure appropriate scheduling for various appointment types
Provide information about locations, providers, clinic hours, services, and visit preparation.
Communicate with different clinic teams to coordinate urgent scheduling needs
Meet performance metrics such as calls per day, appointment conversion rate, scheduling accuracy, and patient satisfaction
Maintain patient confidentiality and adhere to HIPAA standards

Skills & Qualifications

1+ year of experience in primary care, medical scheduling, or a healthcare call center preferred.
High school diploma or equivalent required; medical administrative training a plus
Hands-on experience using eClinicalWorks (ECW) strongly preferred
Excellent communication, problem-solving, and customer service skills
Ability to multitask, stay organized, and perform well in a high-volume setting
Positive attitude and team-oriented mindset
Bilingual (Spanish) is a strong plus

Requirements

1+ year of experience in primary care, medical scheduling, or a healthcare call center preferred
High school diploma or equivalent required
Hands-on experience using eClinicalWorks (ECW) strongly preferred
Excellent communication, problem-solving, and customer service skills
Ability to multitask, stay organized, and perform well in a high-volume setting
Positive attitude and team-oriented mindset
Bilingual (Spanish) is a strong plus
Must reside in Arizona

Benefits

Medical, Dental & Vision
401(k)
Paid Time Off
Paid Holidays
Career Advancement Opportunities
Leadership and Mentoring

Company overview

Optima Medical is an Arizona-based primary care medical group that operates as one of the largest independent healthcare providers in the state. Founded in 2012, the organization has grown to encompass 30 locations across Arizona with over 130 medical providers serving more than 200,000 patients statewide. The company's mission centers on improving quality of life through personalized healthcare with a focus on preventive medicine and addressing the nation's leading causes of death. Optima Medical offers a comprehensive spectrum of services that extend beyond traditional primary care, including cardiovascular health services, behavioral health, allergy testing and immunotherapy, in-house laboratory testing, imaging services, and chronic disease management. The organization emphasizes a patient-centered approach with dedicated care coordination teams that provide ongoing support between office visits. With its headquarters in Scottsdale, Arizona, Optima Medical has established itself as a significant healthcare provider in the region, combining clinical excellence with community-focused care delivery.