Summary

CSL Limited is an Australian multinational specialty biotechnology company that researches, develops, manufactures, and markets products to treat and prevent serious human medical conditions. Founded in 1916 as Commonwealth Serum Laboratories, CSL has grown to become the world's fifth largest biotechnology company with operations in over 35 countries. The company specializes in blood plasma derivatives, vaccines, antivenoms, and cell culture reagents used in medical and genetic research applications. CSL operates through several key divisions including CSL Behring (focusing on rare and serious diseases), CSL Seqirus (one of the world's largest influenza vaccine providers), CSL Plasma, and CSL Vifor. With over 32,000 employees globally, CSL maintains a strong R&D pipeline and has invested over US$3.3 billion in research and development over the past five years. The company is publicly traded on the Australian Securities Exchange and has its global headquarters in Parkville, Melbourne, Australia.

Job description

Responsibilities

Greet donors at the plasma collection center and conduct registration procedures to verify donor suitability for the plasma pheresis process
Assist qualified donors in completing the screening process in compliance with SOPs, including assessing self-administered health history, answering basic medical questions, referring donors to medical staff, and performing health screening procedures such as blood pressure, pulse, weight, and temperature
Perform finger stick to obtain samples for donor hematocrit and total protein levels
Educate new donors on therapeutic products made from donated plasma, explaining the screening process, health screening tests, appointment system, donation fees, center policies, and proper nutrition
Register applicant and transfer donors based upon completion of appropriate training and operational needs
Answer the telephone and answer caller questions or transfer calls to appropriate staff
Maintain alertness to any donor reactions during or after the pheresis process and notify appropriate staff
Alert Group Leader or Supervisor of donor flow issues
Ensure accurate recording of donor data in the electronic donor information management system as outlined in SOPs
Understand policies and procedures associated with hyper immune programs at the center if applicable
Maintain a clean efficient work environment and ensure sufficient operating supplies and forms are available
Follow all Health Safety & Environmental (HSE) and OSHA policies and procedures
Maintain confidentiality of all personnel, donor and center information
May be cross-trained in other areas to meet the needs of the business
Perform other job-related duties as assigned

Qualifications

High school diploma or equivalent required
Minimum of three (3) months experience in a clerical or customer service related position, preferably in medical or health provider environment or equivalent combination of education and experience
Must be able to perform basic math calculations

Requirements

High school diploma or equivalent required
Minimum of three (3) months experience in a clerical or customer service related position, preferably in medical or health provider environment or equivalent combination of education and experience
Must be able to perform basic math calculations

Company overview

CSL Limited is an Australian multinational specialty biotechnology company that researches, develops, manufactures, and markets products to treat and prevent serious human medical conditions. Founded in 1916 as Commonwealth Serum Laboratories, CSL has grown to become the world's fifth largest biotechnology company with operations in over 35 countries. The company specializes in blood plasma derivatives, vaccines, antivenoms, and cell culture reagents used in medical and genetic research applications. CSL operates through several key divisions including CSL Behring (focusing on rare and serious diseases), CSL Seqirus (one of the world's largest influenza vaccine providers), CSL Plasma, and CSL Vifor. With over 32,000 employees globally, CSL maintains a strong R&D pipeline and has invested over US$3.3 billion in research and development over the past five years. The company is publicly traded on the Australian Securities Exchange and has its global headquarters in Parkville, Melbourne, Australia.