Medical Secretary, Behavioral Health
University of Maryland Medical System
Summary
We are seeking new and experienced Medical Secretaries to join our extraordinary team!
Job description
Medical Secretary, Behavioral Health
We are seeking new and experienced Medical Secretaries to join our extraordinary team!
Responsibilities
- Respond to telephone inquiries, manage routine questions, and direct complex issues to the appropriate personnel.
- Accurately complete, submit, and track all required documentation in a timely manner.
- Maintain records and ensure all documentation is properly scanned into patient files.
- Coordinate patient appointments and diagnostic tests, collaborating with relevant staff as needed.
- Arrange follow-up visits to ensure seamless patient care.
- Support the team in preparing for patient appointments and handling post-visit paperwork.
- Ensure completion of Consent to Treat, HIPAA, and other necessary forms.
- Manage electronic patient records by organizing and preparing information, reports, charts, and correspondence prior to patient arrival.
- Collect essential registration details from patients, including co-payments, referral forms, and authorizations, and forward these to the billing department.
Schedule
Rotating 2-Week Schedule (12-Hour Shifts). Week 1: Sunday, Wednesday, Saturday 8:30 AM – 9:00 PM. Week 2: Monday, Wednesday, Friday 8:30 AM – 9:00 PM.
Requirements
- High school diploma or equivalent required
- One (1) year of previous customer service experience OR completion of an accredited or approved Administrative Assistant program within the last 12 months
- Previous healthcare or medical office experience preferred
- Ability to maintain professional conduct and appearance
- Ability to complete work in an established time frame
- Willingness to perform other duties to assist the team
- Ability to communicate effectively and professionally with team members, physicians, patients, and customers
- Consistently arrive at work on time and complete all tasks or arrange coverage
Benefits
- Health, Vision & Dental Coverage
- Prescription Drug Coverage
- 403(b) Savings Plan
- Company Match
- Tuition Reimbursement
Company overview
The University of Maryland Medical System (UMMS) is a comprehensive academic health system serving Maryland and the Mid-Atlantic region. As one of the largest healthcare providers in the state, UMMS operates multiple hospitals, specialty care centers, and community-based health services across Maryland. The system is anchored by the University of Maryland Medical Center in Baltimore, which serves as the flagship academic medical center and Level 1 Trauma Center. UMMS is deeply integrated with the University of Maryland School of Medicine, fostering a strong environment for medical education, research, and clinical innovation. The system provides a full continuum of care including primary care, specialty services, emergency medicine, and advanced surgical procedures. UMMS is renowned for its expertise in trauma care, cancer treatment, cardiac services, transplantation, and neurological care. Through its network of hospitals and affiliated physicians, the system delivers high-quality, patient-centered care while advancing medical knowledge through research and training the next generation of healthcare professionals.