Medical Specialty Services Technician

Travel within this role

This is a field service role with very frequent travel, most of which is in a company van that you'll keep at home. The multi-state territory covered is generally within a 4-5+ hours' drive, but occasional travel to other territories, sometimes by plane, will also be at times be required. The work hours in this full-time role will include some weekend days, and shifts can vary between morning, afternoon, and night. A high degree of schedule flexibility is required to accommodate our Customer needs.

What You Will Do As a Specialty Service Technician

• Executes specialty service tasks using work instructions, service reports, calibration records, and preventive maintenance checklists for assigned equipment.
• Performs inspection, cleaning, assembly, testing, and functional verification of specialty devices, documenting results in CMMS, logs, and traceability records.
• Supports troubleshooting and repair activities by isolating faults, replacing approved components, and confirming restored performance against specifications.
• Applies sterilization, infection prevention, and quality procedures during handling, processing, and release of equipment, parts, and service materials.
• Completes sustaining engineering support through field feedback, failure documentation, corrective action records, and return-to-service validation.
• Analyzes recurring service issues, identifies reliability trends, and recommends process, cost, or design improvements to reduce rework and downtime.
• Coordinates with service, quality, and operations teams to prioritize work, resolve discrepancies, and maintain accurate status updates and turnaround times.
• Maintains compliance with safety, regulatory, and customer requirements while supporting continuous improvement, standard work, and equipment readiness.

The Experience, Skills, And Abilities Needed

• Vocational training in a technical field and 0 to less than 1 year of experience in technical service, equipment support, field service, or a related healthcare, laboratory, or industrial environment; or the equivalent combination of education and experience.
• Ability to install, inspect, maintain, troubleshoot, and repair specialized equipment and related systems using standard diagnostic methods and service documentation.
• Capability to interpret service manuals, schematics, work instructions, and technical specifications to complete assigned work accurately and in compliance with established procedures.
• Experience using hand tools, test instruments, calibration devices, and other service equipment to support preventive maintenance, corrective maintenance, and verification activities.
• Ability to communicate effectively with internal teams and customers regarding service status, findings, required actions, and completion details.
• Demonstrated ability to document service activity, parts usage, inspection results, and corrective actions in service management or work order systems with accuracy and timeliness.
• Capability to follow safety, quality, infection prevention, and regulatory requirements while working in healthcare, laboratory, or controlled operational settings.
• Ability to manage assigned routes, schedules, and priorities while maintaining service responsiveness and professional conduct in customer-facing environments.
• Demonstrated ability to identify recurring issues, escalate unresolved technical concerns, and support continuous improvement in service delivery.
• Ability to meet the physical demands of the role, including standing, walking, lifting, carrying, bending, reaching, and working in environments that may require exposure to equipment noise, confined spaces, or regulated clinical or industrial areas.

Preferred Experience

• External certification in a relevant technical, electrical, mechanical, or biomedical service field.
• Experience supporting sterilization, infection prevention, surgical, laboratory, or other healthcare technology equipment.
• Working knowledge of preventive maintenance programs, asset tracking processes, and service performance metrics.
• Experience using enterprise service management, mobile service, or computerized maintenance management systems to record and track work.
• Familiarity with customer service practices in regulated environments that require attention to compliance, documentation, and operational continuity.