Medical Technician

Clinic and Office Support

• Answer phones and manage calls appropriately, i.e., directions, appointments, general questions, test results, and physician messages; refer all clinical questions to MD.
• Confirm appointments; obtain any medical information, appropriate insurance referrals and authorization for any testing that may be required by the physician prior to the appointment.
• Print clinic schedules, ensure appropriateness of scheduled appointments and backfilling open appointment slots; mail reminder/no-show cards as appropriate.
• Prepare patients for upcoming appointments by capturing labs, x-ray reports and previous medical history as needed.
• Maintain sterile, organized work environment to include removal of expired stock and medications; monitor and maintain daily records of medical equipment as required.
• Maintain ordering office supplies, office files and other support duties as needed, i.e. mail distribution, faxing, copying, scanning.

Patient Care - Front Office

• Prepare chart for new patients and/or assemble follow up patient charts to include consent forms, lab and x-ray results and any documentation from the previous visit.
• Work with patients and registration staff to ensure accurate demographics are obtained.
• Attach surveys, charge tickets, treatment plans and ATRs to charts as appropriate.
• Orient the family to the patient rights and responsibilities.
• Schedule patient for any ancillary testing as required by the physicians; ensure proper authorization is obtained; follow physician orders and directives precisely.

Patient Care - Exam Room

• Prepare the examination room for a patient examination and instruct/assist patient regarding clothing removal and patient gown use; obtain the patient’s medical history as needed for the physicians; collect and document data obtained about the patient’s condition and report all to physician as well as chart in patient’s record.
• Perform and document vital signs to include temperature, pulse, pulse oximetry (if needed), height, weight, head circumference and respiratory rates.
• Complete and document screening questionnaires and patient history as needed.
• During patient visit, provide assistance to physician in documenting visit note and entering proposed orders, referrals and prescriptions, to be verified, edited and signed by physician before completion.
• Administer intramuscular, intradermal, and subcutaneous injections—including immunizations/vaccinations/allergen immunotherapy—under the direct/onsite supervision of physician or physician delegate.
• Comfort anxious children undergoing a procedure by talking to them and using distractions.
• Monitor the patient throughout the visit and report any patient/family concerns to the manager for resolution; recognize and report pain.

Patient Care - Lab Services

• Under direct/onsite supervision, perform laboratory tests; collect blood specimens by venipuncture and capillary method; and perform specific testing/procedures per individual clinic assignment which are varied in complexity; label all specimens with patient labels.
• Enter patient information, test requests, cancellations, and additions into computer order program.
• Perform computer searches for data inquiries and prints and retrieve reports as needed by the physicians.
• Request additional information from referring physicians as needed by the attending physicians; include clarifying questionable orders for lab or testing; process specimens by centrifugation, aliquoting and sorting into specific areas of the laboratory.
• Complete order forms for any ancillary testing the physician deems necessary during the patient visit; coordinate any stat or routine lab pickups.
• Provide basic patient care delivery which includes dressing changes, positioning patients, linen changes, assisting in ambulation, handing the proper instrumentation to physicians.
• Perform suture removal, ekg’s, laser assistance, casting, holter monitor application, enemas, and other procedures as needed.