Medication Support Coordinator I
Mass General Brigham
Summary
Responsible for performing a variety of medication-related tasks, as well as other duties in support of department operations within their scope of practice.
Job description
Job Summary
Responsible for performing a variety of medication-related tasks, as well as other duties in support of department operations within their scope of practice.
Essential Functions
- Supports the clinic by assisting with patient medication management.
- Receives, reviews and facilitates requests for medication renewal.
- Reviews the requests according to guidelines, pends the requests in the electronic medical record and routes to prescriber for review and signature.
- When electronic prescribing is not available, acts as an agent of the provider to transmit prescription information to pharmacies by phone, fax, or paper.
- Acts as resource for patients on procedures of obtaining prescriptions, generic medications, prior approval requirements, insurance procedures, and other medication related issues.
- Completes medication prior authorization paperwork or e-Forms for signoff by the clinical care team and in collaboration with the patient.
- Monitors progress of prior authorization status throughout review process, updating appropriate parties as necessary.
Qualifications
Education: High School Diploma or Equivalent required. Can this role accept experience in lieu of a degree? No.
Experience: Medical Office/Hospital/Managed Care experience 1-2 years required and Medication Administration/Pharmacy experience 1-2 years required and Experience with electronic medical record system(s) and Outlook preferred.
Knowledge, Skills and Abilities
- Knowledge of laws and regulations related to clinical practice and patient confidentiality.
- Knowledge of medication abbreviation and symbols, medication indication and dosage, and common medication questions.
- Strong written and verbal communication skills.
- Demonstrated skills in service excellence including active listening, problem solving and ability to remain calm in emotional situations.
Requirements
- High School Diploma or Equivalent required
- Medical Office/Hospital/Managed Care experience 1-2 years required
- Medication Administration/Pharmacy experience 1-2 years required
- Experience with electronic medical record system(s) and Outlook preferred
- Knowledge of laws and regulations related to clinical practice and patient confidentiality
- Knowledge of medication abbreviation and symbols, medication indication and dosage, and common medication questions
- Strong written and verbal communication skills
- Demonstrated skills in service excellence including active listening, problem solving and ability to remain calm in emotional situations
Benefits
- Comprehensive benefits
- Career advancement opportunities
- Recognition programs
Company overview
Mass General Brigham is one of the largest integrated healthcare delivery systems in the United States, formed through the merger of Massachusetts General Hospital and Brigham and Women's Hospital. Based in Boston, Massachusetts, this academic medical center system operates multiple hospitals, specialty facilities, and community health centers throughout New England. The organization is renowned for its world-class patient care, cutting-edge medical research, and comprehensive medical education programs. As a teaching affiliate of Harvard Medical School, Mass General Brigham trains the next generation of healthcare professionals while advancing medical science through groundbreaking research initiatives. The system provides a full continuum of healthcare services, from primary care and preventive medicine to complex specialty treatments and emergency services. With a focus on innovation and patient-centered care, Mass General Brigham consistently ranks among the top hospital systems in the nation for clinical excellence and research output.