MedTech Field Service Technician Mechanical - Eastern/EST
IQVIA
Summary
Our MedTech Field Service Agents employ their technical and customer service experience by collaborating with healthcare professionals and technicians. You will be responsible for coordinating technicians, assisting with their needs to complete the job, interacting with the customer and coordinating the support of an on-site team. This is a great opportunity to develop and advance your technical skills!
Job description
Job Responsibilities
- Assist field service staff with scheduling, coordinating work, tools, and everyday needs for field work.
- Set-up and organization of equipment and workstations
- Conduct routine checks and records data from product tests after installation and configuration
- Provide ongoing communication and customer support to on-site hospital staff.
- Provide on-the-job training (OTJ) for new hires.
- Complete other duties at the discretion of management
Schedule
- Workers will work an assignment-based schedule with 40 hours commitment per week
- This is primarily a remote home-based role with travel as required by the project.
Required Qualifications
- High school diploma or equivalent required
- Minimum of 1-2 years of demonstrated project coordination experience including scheduling of technicians and interacting with clients.
- An active and unrestricted driver license and a personal vehicle for local work-related assignments are required for this position. Travel time and mileage are reimbursed.
- Ability to sit and stand for long periods of time and lift up to 25 pounds required
- Ability to clear hospital vendor credentialing requirements, including proof of vaccination status
- Position may/will require up to date immunizations.
Preferred Qualifications
- Hardware - Software – field service coordination of schedules and assignments
- Comfortable with Microsoft and other industry related data entry and platforms
Requirements
- High school diploma or equivalent required
- Minimum of 1-2 years of demonstrated project coordination experience including scheduling of technicians and interacting with clients
- Active and unrestricted driver license
- Personal vehicle for local work-related assignments
- Ability to sit and stand for long periods of time and lift up to 25 pounds
- Ability to clear hospital vendor credentialing requirements, including proof of vaccination status
- Position may/will require up to date immunizations
- Preferred: Hardware - Software – field service coordination of schedules and assignments
- Preferred: Comfortable with Microsoft and other industry related data entry and platforms
Benefits
- Medical Benefits
Company overview
IQVIA is a leading global provider of advanced analytics, technology solutions, and clinical research services to the life sciences industry. Headquartered in Durham, North Carolina, the company operates in over 100 countries with approximately 86,000 employees worldwide. IQVIA specializes in creating intelligent connections across all aspects of healthcare through its proprietary IQVIA Connected Intelligence platform, which combines analytics, transformative technology, big data resources, and extensive domain expertise. The company's comprehensive portfolio includes clinical trial management, real-world evidence generation, commercial insights, and regulatory compliance services. IQVIA serves a diverse client base including pharmaceutical manufacturers, biotechnology companies, medical device firms, government agencies, and healthcare providers. With its Healthcare-grade AI capabilities and extensive global data assets, IQVIA accelerates the development and commercialization of innovative medical treatments while improving healthcare outcomes for patients globally. The company is publicly traded on the New York Stock Exchange under the ticker symbol IQV.