MedTech Field Service Technician - On-Call / Per Diem - Pocatello, ID
IQVIA
Summary
Our MedTech Field Service Technician experiences a unique opportunity employ their technical experience by collaborating with healthcare professionals and leading technical initiatives in medical device technology. You will be responsible for troubleshooting, repairing, and updating medical devices inside of hospitals, pharmacies and other clinical settings. The current product line being supported is an automated medication dispensing system.
Job description
This is an ON-CALL, Field Service Technician opportunity with approximately 20-25 hours per week. While the hours are estimated and need is not guaranteed, this is historically the need.
What you will be doing in the role:
- Troubleshoot and repair existing devices and document the activities performed.
- Replace hardware parts, as well as software updates and calibrations.
- Perform bi-annual or yearly preventative maintenance as determined by the customer.
- Assist in the installation and implementation of new devices at customer locations.
- Conduct routine system checks and record data from product tests after installation and configuration.
- Maintain and stock parts and tools assigned by customer.
- Be available on-call including nights and weekends.
- Training for this role will be provided and is paid
Job Requirements:
- Must have intermediate troubleshooting abilities in the disciplines of electronics, mechanics, and electromechanical systems.
- Experience as a military technician, computer technician or other complex electronics technician preferred. Experience supporting automation equipment in a healthcare setting is a plus.
- Experience in healthcare, field service, engineering, biomedical, maintenance, customer service, pharmacy technician, electronics, electrical, technical work, or IT is beneficial for this position.
- Strong communication skills and ability to provide exceptional customer support.
- This position requires a considerable amount of pushing, pulling, stooping, bending, and lifting to 70 LBS
- Ability to clear hospital vendor credentialing requirements, including proof of vaccination status, required
Travel Requirement:
- Travel locally for up to 2-3 hours to support customer needs.
- Respond to and arrive at customer sites within the service ticket’s Service Level Agreement (within 4 hours, 8 hours, 12 hours, or 24 hours per the details of each ticket)
- Must have an active driver license and a personal vehicle to use for job related assignments
- Travel, and your time traveling is paid, as is mileage.
Preferred Attributes:
- A+ certification preferred
- Ability to work independently in customer settings with minimal supervision.
Requirements
- Must have intermediate troubleshooting abilities in the disciplines of electronics, mechanics, and electromechanical systems.
- Experience as a military technician, computer technician or other complex electronics technician preferred.
- Experience supporting automation equipment in a healthcare setting is a plus.
- Experience in healthcare, field service, engineering, biomedical, maintenance, customer service, pharmacy technician, electronics, electrical, technical work, or IT is beneficial.
- Strong communication skills and ability to provide exceptional customer support.
- This position requires a considerable amount of pushing, pulling, stooping, bending, and lifting to 70 LBS
- Ability to clear hospital vendor credentialing requirements, including proof of vaccination status, required
- Must have an active driver license and a personal vehicle to use for job related assignments
- A+ certification preferred
- Ability to work independently in customer settings with minimal supervision.
Benefits
- Paid training
- Paid travel time
- Mileage reimbursement
- Not eligible for medical benefits
Company overview
IQVIA is a leading global provider of advanced analytics, technology solutions, and clinical research services to the life sciences industry. Headquartered in Durham, North Carolina, the company operates in over 100 countries with approximately 86,000 employees worldwide. IQVIA specializes in creating intelligent connections across all aspects of healthcare through its proprietary IQVIA Connected Intelligence platform, which combines analytics, transformative technology, big data resources, and extensive domain expertise. The company's comprehensive portfolio includes clinical trial management, real-world evidence generation, commercial insights, and regulatory compliance services. IQVIA serves a diverse client base including pharmaceutical manufacturers, biotechnology companies, medical device firms, government agencies, and healthcare providers. With its Healthcare-grade AI capabilities and extensive global data assets, IQVIA accelerates the development and commercialization of innovative medical treatments while improving healthcare outcomes for patients globally. The company is publicly traded on the New York Stock Exchange under the ticker symbol IQV.