MedTech Recall Specialist/Call Center- Remote MST zone
IQVIA
Summary
This role is responsible for coordinating and/or contacting key customers on medical device recalls.
Job description
Position Overview
This role is responsible for coordinating and/or contacting key customers on medical device recalls.
This person is responsible for supporting voluntary product recalls. This person will own contacting affected customers, providing that customer with the upgrade, troubleshooting, and appropriately documenting their work.
Position Responsibilities
- Conduct outbound calls to notify potentially affected facilities
- Maintain appropriate level of confidentiality and a high level of professionalism
- Adhere to provided script and messaging protocols
- Data entry and management within provided database
- Strong documentation skills
- Provide customer feedback to corporate teams
Requirements
- Polite, professional phone demeanor required
- Attention to detail and a quality mindset for documentation required
- Strong technical software skills required
- Ability to work remotely from a home office required
- Ability to work across all time zones business hours if needed required
- Ability to follow direction
- Customer service or other related experience preferred
- Previous healthcare experience preferred
- Prior recall experience preferred
- Education: High School Diploma/GED/AA preferred but not required
Benefits
- Health and welfare benefits
- Incentive plans
- Bonuses
Company overview
IQVIA is a leading global provider of advanced analytics, technology solutions, and clinical research services to the life sciences industry. Headquartered in Durham, North Carolina, the company operates in over 100 countries with approximately 86,000 employees worldwide. IQVIA specializes in creating intelligent connections across all aspects of healthcare through its proprietary IQVIA Connected Intelligence platform, which combines analytics, transformative technology, big data resources, and extensive domain expertise. The company's comprehensive portfolio includes clinical trial management, real-world evidence generation, commercial insights, and regulatory compliance services. IQVIA serves a diverse client base including pharmaceutical manufacturers, biotechnology companies, medical device firms, government agencies, and healthcare providers. With its Healthcare-grade AI capabilities and extensive global data assets, IQVIA accelerates the development and commercialization of innovative medical treatments while improving healthcare outcomes for patients globally. The company is publicly traded on the New York Stock Exchange under the ticker symbol IQV.