Member Engagement Specialist (Future Opportunity)
Mae Health, Inc
Summary
As a Member Engagement Specialist, you will support members throughout their experience with Mae Health, from understanding available doula services to scheduling visits and maintaining ongoing engagement. You will connect with members primarily by phone, coordinate doula matches, follow up on appointments, and help address barriers that may prevent members from receiving care.
Job description
The Opportunity
As a Member Engagement Specialist, you will support members throughout their experience with Mae Health, from understanding available doula services to scheduling visits and maintaining ongoing engagement. You will connect with members primarily by phone, coordinate doula matches, follow up on appointments, and help address barriers that may prevent members from receiving care.
Member Outreach & Education
- Conduct proactive, high-volume outreach to enrolled members, primarily by telephone.
- Educate members about Mae's doula services and available maternal health support.
- Build trust, answer questions, and address concerns that may prevent participation.
- Gather and confirm information needed to support appropriate doula matching.
Member Engagement & Follow-Through
- Schedule doula visits and monitor whether appointments are completed.
- Follow up with members following missed, canceled, or rescheduled appointments.
- Identify members who may be disengaging and take appropriate steps to reconnect them with services.
- Maintain timely communication and follow-through throughout the member journey.
Doula Matching & Member Experience
- Coordinate with Doula Experience Specialists to support member-doula matches, confirmations, and rematches.
- Monitor member satisfaction with doula services and escalate concerns when additional support is needed.
- Help members navigate scheduling challenges and maintain continuity of care.
Documentation & Collaboration
- Accurately document outreach activity, scheduling updates, member interactions, and follow-up needs.
- Maintain reliable member records in accordance with Mae's privacy and quality standards.
- Collaborate with Care Coordinators, Doula Experience Specialists, and other internal teams.
- Share member feedback, identify barriers to engagement, and contribute to process improvements.
What Success Looks Like
- Completing approximately 50 outbound outreach attempts per workday, primarily by telephone.
- Helping improve doula utilization and completed visit rates.
- Following up promptly on missed, canceled, or rescheduled appointments.
- Maintaining accurate and timely documentation.
- Building positive, responsive relationships with members.
- Consistently meeting assigned outreach, scheduling, and engagement expectations.
Requirements
- Two to three years of experience in member services, customer support, patient engagement, care coordination, scheduling, or a related field
- Experience conducting high-volume outbound outreach or working in a call-based environment
- Experience working remotely and using CRM, scheduling, case management, or care coordination systems
- Strong verbal and written communication skills
- Ability to manage multiple responsibilities, changing priorities, and competing deadlines
- Comfort using telephone outreach tools, scheduling platforms, email, and electronic documentation systems
- Ability to work independently while collaborating effectively with a remote team
- Reliable high-speed internet and access to a private workspace suitable for confidential member conversations
Benefits
- Remote Work
- Full-Time Temporary W-2
- 40 Hours Per Week
Company overview
Mae Health, Inc is a digital health company focused on providing innovative healthcare solutions in the wellness and fitness sector. The company appears to operate at the intersection of technology and healthcare, likely offering digital platforms or services that enhance patient engagement, wellness management, or fitness tracking. While specific details about their product offerings are limited, companies in this space typically develop mobile applications, wearable technology integrations, or telehealth platforms that help individuals monitor and improve their health metrics. Mae Health likely targets both individual consumers seeking better health outcomes and healthcare providers looking for digital tools to support patient care. The company operates in the rapidly growing digital health market, which combines elements of healthcare delivery, wellness coaching, and fitness technology to create comprehensive health management solutions. Their approach probably emphasizes preventive care, personalized health insights, and data-driven recommendations to help users achieve their wellness goals.