Member Engagement Specialist Part time
Intermountain Centers
Summary
The Regional Member Engagement Specialist provides dedicated outreach to members without an assigned Care Coordinator and members with identified clinical or operational follow-up needs. The role supports timely member contact, continuity of care, and regional engagement goals through outreach, prompt documentation, and communication with clinical teams. The Specialist does not maintain an assigned caseload; Regional and Executive Leadership establish daily or weekly outreach priorities.
Job description
Job Responsibilities
- Conduct targeted outreach to members, members with gaps in care, and members requiring follow-up related to quality or value-based contract measures.
- Contact members overdue for Annual Assessments or ISP updates, or requiring PCP or BHMP follow-up, and communicate identified needs to the clinical team.
- Use standardized outreach scripts and approved DAP billing templates to support consistent member contact and documentation.
- Document each interaction immediately following contact and finalize all documentation by the end of the workday.
- Notify the clinical team following successful contact, summarize the discussion, and identify concerns requiring follow-up.
- Follow the established escalation protocol for urgent safety, crisis, medication, medical, or behavioral health concerns.
- Follow centralized outreach assignments to prevent duplication and support prioritized member engagement efforts.
- Other duties related to the general nature of the position.
- Maintains an approved schedule, and acceptable level of attendance.
Qualifications
Required Education: High School Diploma or Equivalent. Required Experience: High School Diploma plus 5+ years Care Coordination experience, OR Bachelor or Masters Degree plus 1+ year Care Coordination experience. Preferred Education: Bachelor's Degree.
Regulatory
- Minimum 18 years of age.
- Valid AZ DPS Level I fingerprint clearance card (must maintain valid card throughout employment).
- CPR, First Aid, AED certification, if required (must maintain throughout employment).
- Initial current negative TB test result, if required (Employer provides).
Requirements
- High School Diploma or Equivalent
- High School Diploma plus 5+ years Care Coordination experience, OR Bachelor or Masters Degree plus 1+ year Care Coordination experience
- Minimum 18 years of age
- Valid AZ DPS Level I fingerprint clearance card
- CPR, First Aid, AED certification, if required
- Initial current negative TB test result, if required
- Preferred: Bachelor's Degree
Benefits
- Health Insurance
- Dental Insurance
- Disability Benefits
- Career Advancement Programs
- Student Loan Forgiveness
- 401(k) Matching
- Bilingual Pay Differential
- Holiday Pay
- Paid Time Off
- Employer Paid Life Insurance
- Clinical Licensure Supervision
- Clinical Licensure Reimbursement
Company overview
Intermountain Centers is a comprehensive behavioral health services organization based in Arizona, specializing in mental health care and support services. The organization provides a wide range of therapeutic interventions and community-based programs designed to address various mental health needs across different populations. Their services typically include outpatient counseling, crisis intervention, substance abuse treatment, and specialized programs for children, adolescents, and adults. As a healthcare provider in the mental health sector, Intermountain Centers focuses on delivering accessible, quality care through evidence-based practices and integrated treatment approaches. The organization plays a vital role in supporting community mental health by offering both clinical services and supportive resources that help individuals achieve better mental wellness and improved quality of life. Their commitment to comprehensive care makes them an important provider in the behavioral health landscape, addressing the complex needs of individuals and families while promoting mental health awareness and recovery-oriented services.