Member Experience Specialist
VASA FITNESS
Summary
As the first friendly face at the front desk, the Member Experience Specialist sets the tone for every visit. By greeting members warmly, creating personal connections, and keeping the club clean and organized, you make VASA feel like home. You'll also guide members on their fitness journey by sharing information about memberships, upgrades, and personal training options.
Job description
What Does Success Look Like?
- Guests and members feel welcomed with a smile and eye contact
- Memberships, upgrades, and personal training sales are achieved through confident conversations and tours
- Taking ownership to keep every area of the club clean (including bathrooms, front desk area, etc.), organized, and inviting
- Member needs are addressed quickly with helpful solutions
- Feedback is shared with leadership and used to improve the member experience
Requirements
- Strong communication skills and a professional approach
- Comfortable multi-tasking and working independently
- 1+ year of customer service, membership sales preferred
- Interest in health, wellness, and fitness
- Ability to pass a background check
- Bilingual skills or CPR certification are a plus
Benefits
- Complimentary Gym Memberships
- Discounted Personal Training
- 401(k)
- Employee Assistance Program
- Paid Time Off
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Paid Parental Leave
Company overview
VASA Fitness is a leading high-value, low-price fitness club operator and one of the top 20 largest health club operators in the United States. Founded in 2014 and headquartered in Greenwood Village, Colorado, the company operates over 68 locations across eight states including Colorado, Utah, Oklahoma, Arizona, Illinois, Indiana, Wisconsin, and Nebraska. VASA's mission is to uplift everyone through fun, innovative, and affordable fitness experiences, offering full-service gym memberships starting as low as $14.99 per month. The company provides comprehensive fitness facilities featuring top-of-the-line equipment, boutique-style STUDIO classes (including STUDIO RED HIIT, STUDIO LFT strength training, and STUDIO FLOW infrared yoga), expert personal training, and premium recovery amenities such as steam rooms, saunas, hot tubs, and red light therapy. VASA has been certified as a Great Place to Work® for four consecutive years and employs approximately 4,347 people nationwide. The company recently announced a transformative $30 million reinvestment to upgrade equipment and expand boutique-style programming across its locations, reinforcing its commitment to making high-quality fitness accessible and affordable for diverse communities.