Member Services- Lead (Part-Time)
Mass General Brigham
Summary
Member Services Lead at The Works Fitness Center. Part Time/20 hours per week (3 days per week/Fluctuating Schedule).
Job description
Job Summary
Member Services Lead at The Works Fitness Center. Part Time/20 hours per week (3 days per week/Fluctuating Schedule).
To act as liaison or resource for any issues in the absence of the department managers. Provide exceptional customer service to members & guests. Comply with & adhere to Manager on Duty Opening/Closing Checklist.
Responsibilities
- Act as liaison or resource for any issues in the absence of the department managers; handle daily/nightly facility member or staff issues and contact supervisor or other manager for decisions as needed.
- Conduct walk-throughs of the facility to ensure safety, staff ratios, and compliance.
- Provide communication to department manager on issues noted during shifts (e.g., staffing concerns).
- Provide exceptional customer service to members & guests with an inviting smile and willingness to help in all situations.
- Be a facilitator when issues arise between members, guests, and staff.
- Assist and/or be available for the Front Desk during peak hours and assist with Front Desk Staff breaks.
- Complete the Manager on Duty opening/closing checklist during shifts with notes or comments explaining any deviation or issues.
- Send the checklist to the Operations Manager at the end of each day and follow up if further explanation is needed.
Qualifications
Experience Minimum Required: 2 years customer service experience and 1 year customer service management experience.
Experience Preferred/Desired: 5 years customer service experience; health & fitness center experience; 2 years customer service management.
Education Minimum Required: High School Graduate or Equivalent. Education Preferred/Desired: Associate's degree in business related field.
Special Skills Minimum Required: Computer skills; friendly outgoing personality; good organizational skills & time management.
Special Skills Preferred/Desired: Microsoft Office; customer service software experience.
Licensure and/or Certifications Required: CPR within 3 months of hire.
Requirements
- 2 years customer service experience
- 1 year customer service management experience
- High school graduate or equivalent
- Computer skills
- Friendly outgoing personality
- Good organizational skills
- Time management
- CPR within 3 months of hire
Benefits
- Career advancement opportunities
- Recognition programs
- Comprehensive benefits
Company overview
Mass General Brigham is one of the largest integrated healthcare delivery systems in the United States, formed through the merger of Massachusetts General Hospital and Brigham and Women's Hospital. Based in Boston, Massachusetts, this academic medical center system operates multiple hospitals, specialty facilities, and community health centers throughout New England. The organization is renowned for its world-class patient care, cutting-edge medical research, and comprehensive medical education programs. As a teaching affiliate of Harvard Medical School, Mass General Brigham trains the next generation of healthcare professionals while advancing medical science through groundbreaking research initiatives. The system provides a full continuum of healthcare services, from primary care and preventive medicine to complex specialty treatments and emergency services. With a focus on innovation and patient-centered care, Mass General Brigham consistently ranks among the top hospital systems in the nation for clinical excellence and research output.