Member Services
YMCA of Greater Dayton
Summary
Responsible for providing excellent services to YMCA members and other individuals at the Member Services Desk.
Job description
Position Summary
Responsible for providing excellent services to YMCA members and other individuals at the Member Services Desk.
Essential Functions
- Provides excellent member service.
- Performs membership sales, changes, cancellations, and all other member transactions, including program registration and other activities, in an efficient and accurate manner, that occur at the Member Service Desk.
- Follows Member Service Desk processes and systems.
- Conducts tours of the facility for prospective members and guests.
- Displays excellent telephone skills.
- Handles monetary transactions and appropriate reconciliation of these transactions.
- Builds relationships with members.
- Proactively solves problems.
- Performs routine copying and filing.
- Keeps up-to-date with member information as outlined in the member handbook.
- Follows appropriate safety guidelines.
- Communicates to direct supervisor any concerns or incidents that may need follow-up.
- Communicates any suggestions to improve member services.
Requirements
- Must be 18 years of age
- High school diploma or GED required
- One year or more of related customer service experience required
- A 2-year degree or applicable experience is preferred
Company overview
The YMCA of Greater Dayton is a prominent nonprofit community organization dedicated to promoting youth development, healthy living, and social responsibility across the Dayton, Ohio region. As part of the worldwide YMCA movement, this organization provides comprehensive health and wellness programs, community outreach initiatives, and educational services that strengthen the local community. The YMCA of Greater Dayton operates multiple facilities offering fitness centers, swimming pools, group exercise classes, and sports programs for all ages. Beyond physical wellness, the organization focuses on youth development through childcare services, summer camps, leadership programs, and academic support. The YMCA also engages in social responsibility efforts, including community partnerships, volunteer opportunities, and programs addressing local needs. With a mission rooted in Christian principles and inclusive values, the YMCA of Greater Dayton serves as a vital community hub that fosters connections, promotes healthy lifestyles, and supports individuals and families throughout the region.