Membership Services Representative - Litehouse/Sandpoint
YMCA of The Inland Northwest
Summary
The Membership Service Representative delivers exceptional customer service levels in accordance with the values, mission, and policies of the YMCA of the Inland Northwest. The MSR ensures visitor satisfaction and retention through outstanding service orientation and maintaining a friendly, courteous, accurate and highly efficient atmosphere. Scheduling: Weekday evenings, 3:00-9:00pm
Job description
Essential Functions
- Use proficiency in all YMCA programs, facilities, services, software programs, and memberships to process, update, and complete registration for membership enrollment and program activities
- Greet YMCA members and staff entering establishment, determine nature and purpose of visit, and direct or escort them to specified destinations
- Maintain a friendly, professional demeanor in person and on the phone while handling inquiries or complaints from YMCA members or prospective members
- Accept and process cash transactions for all YMCA programs, services, and sales, maintaining and reconciling a till drawer each day
- Provide comprehensive tours of the YMCA facility upon request, utilizing program and facility knowledge to deliver an informational visit and encourage membership enrollment
- Build and maintain effective and positive relationships with YMCA members, participants, and other staff
- Follows all safety, emergency, and child abuse prevention policies, procedures, and standards as established and implemented by law, and the Y
- Reports and maintain proper documentation of incidents/accidents as they occur
- Actively participates in annual fundraising campaign events and projects, encouraging staff and members to get involved in the promotion of YMCA programs, memberships, and collection of donations
Qualifications
- High School Diploma or GED required
- One to two years of experience working with the public and cash handling
- Proficiency with standard business software computer operations
- Detail oriented and strong organizational and communication skills
- Completion of YMCA program-specific certifications upon hire
- Ability to relate effectively to diverse groups of people from all social and economic segments of the community
Requirements
- High School Diploma or GED required
- One to two years of experience working with the public and cash handling
- Proficiency with standard business software computer operations
- Detail oriented and strong organizational and communication skills
- Completion of YMCA program-specific certifications upon hire
- Ability to relate effectively to diverse groups of people from all social and economic segments of the community
Benefits
- Free individual YMCA membership
- Program discounts
- Paid sick time
- Child watch services
- Retirement plan
Company overview
YMCA of The Inland Northwest is a nonprofit community organization serving the Eastern Washington and North Idaho regions, dedicated to promoting youth development, healthy living, and social responsibility. As part of the global YMCA movement, this organization provides comprehensive health and wellness programs, including fitness facilities, swimming pools, group exercise classes, and sports activities for all ages. The YMCA focuses on building strong communities through youth development programs such as childcare, summer camps, and after-school activities that foster character development and leadership skills. Their social responsibility initiatives address community needs through outreach programs, scholarships, and partnerships with local organizations. The Inland Northwest branch operates multiple facilities across the region, offering accessible health and wellness resources to diverse populations regardless of economic background. With a mission-driven approach, the organization emphasizes inclusivity, community engagement, and holistic well-being, making significant contributions to public health and quality of life in the Pacific Northwest region.